Open to opportunities

Darlene IRAKOZE

@darleneirakoze

Message

Customer-focused customer support and sales professional skilled in multilingual service and complaint resolution.

Finland

Message

What I'm looking for

I’m seeking remote opportunities in customer support, sales, or service roles where I can use Zendesk, multilingual communication, and a customer-first mindset to resolve issues quickly and help drive satisfaction.

I’m a customer-focused professional with experience in sales, hospitality, and event coordination across international environments. I’m fluent in English, Finnish, and French, and I bring strong customer communication and problem-solving to fast-paced teams.

In Finland, I’ve delivered high-quality service as a Waitress in busy restaurant settings, handling customer complaints professionally and efficiently. As a Receptionist, I managed guest check-ins and check-outs, handled reservations and inquiries, and resolved guest issues to maintain satisfaction.

As a Meetings & Events Coordinator, I supported the end-to-end success of events by coordinating room setup and audiovisual requirements and communicating directly with clients. I also worked in private event catering and guest service as part of the Grill-It! Marina team.

Earlier, I worked as a Sales Representative in Rwanda, selling mobile devices both remotely and onsite, assisting customers with product selection, and providing after-sales support. I’m comfortable using tools like Microsoft Office (Word, Excel, PowerPoint, Teams) and Zendesk, and I’m adaptable, quick to learn, and ready to help customers thrive.

Experience

Work history, roles, and key accomplishments

Current

Waitress

Current

Eezy Oy

Jan 2025 - Present (1 year 5 months)

Delivered high-quality customer service in busy restaurant environments and handled customer complaints professionally and efficiently. Collaborated with team members to ensure smooth service operations.

Customer Support Complaint Resolution Client Communication Team Collaboration Time Management

Sales Representative

ShreeCom Ltd

Jan 2020 - Jan 2021 (1 year)

Sold mobile devices both remotely and onsite, assisting customers with product selection and sales. Managed inventory and pricing updates and provided after-sales support to handle customer concerns.

Sales Upselling Product Selection Inventory Management Multilingual Communication

Waitress

Grill-It! Marina

Jan 2024 - Present (2 years 5 months)

Provided fine dining service to guests and supported private event catering and coordination. Delivered attentive service in a fast-paced hospitality environment.

Customer Service Team Collaboration Time Management Multilingual Communication

Receptionist

Scandic Atrium

Jan 2024 - Present (2 years 5 months)

Managed guest check-ins and check-outs, handled reservations, and responded to customer inquiries. Resolved guest issues professionally to maintain satisfaction.

Front Desk Operations Guest Check in Check out Reservations Complaint Resolution Customer Service

Meetings & Events Coordinator

Radisson Blu Marina

Jan 2024 - Present (2 years 5 months)

Assisted in organizing meetings and events, including coordinating room setup and audiovisual requirements. Communicated with clients to help ensure event success.

Event Coordination Client Communication AV Coordination Customer Service Multilingual Communication

Hotel Staff

Park Hotel

Jan 2023 - Present (3 years 5 months)

Assisted with front desk operations and reservations and supported daily hotel operations. Coordinated with housekeeping to help ensure smooth guest service.

Front Desk Support Reservations Hotel Operations Customer Service Time Management