K1KingOfQueens 1
@kingofqueens1
Multilingual customer experience specialist with a passion for engagement.
FinlandWhat I'm looking for
I am a multilingual customer experience specialist with over 5 years of experience in client-facing roles across various sectors, including retail, B2B call centers, and digital media. My strong communication skills and empathy allow me to adapt seamlessly to both in-person and remote customer service environments. I am dedicated to resolving customer issues and supporting business goals through effective research, outreach, and creative engagement.
Throughout my career, I have excelled in roles such as Sales Associate and Social Media Manager, where I provided exceptional support and managed community engagement. My experience in B2B market research has honed my ability to conduct insightful interviews and deliver valuable feedback to improve project strategies. I thrive in dynamic environments and am passionate about enhancing customer experiences through innovative solutions.
Experience
Work history, roles, and key accomplishments
Sales Associate
StaffPoint Oy
Feb 2019 - Present (6 years 4 months)
Provided exceptional in-store support, managing customer requests and transactions while ensuring smooth store operations through inventory and merchandising tasks.
Telephone Interviewer
FFIND
Sep 2022 - Jul 2023 (10 months)
Conducted in-depth B2B telephone interviews to collect insights for market research clients, maintaining a high call volume and ensuring GDPR compliance.
Social Media Manager
Lähiö Film Project
Oct 2022 - Mar 2023 (5 months)
Managed TikTok and Instagram presence to increase film visibility, ensuring community engagement through responses to comments and messages.
Lighting Assistant
Aalto University
Oct 2022 - Oct 2022 (0 months)
Supported film crew with technical lighting setups during production, assisting the cinematographer with creative and logistical lighting solutions.
Head of Set Design
25 Film Project
Aug 2022 - Sep 2022 (1 month)
Led set design department, managing assistants and overseeing creative direction to translate scripts into functional and aesthetic visual environments.
Sales Associate
Veromoda
Sep 2019 - Oct 2019 (1 month)
Assisted shoppers with purchases and fashion advice while maintaining a visually engaging store layout and handling cash register duties.
Sales Associate
Gina Tricot
Sep 2018 - Nov 2018 (2 months)
Provided style consultations and resolved product questions while operating the POS system and assisting with daily stock tasks.
Customer Service Representative
Call Center
May 2017 - Dec 2017 (7 months)
Handled inbound and outbound customer service calls, resolving issues and answering product/service inquiries while escalating tech problems.
Backstage Dresser
I Love Me Fair
Oct 2016 - Nov 2017 (1 year 1 month)
Coordinated rapid wardrobe changes for models in 14+ fashion shows, maintaining garment presentation and collaborating with stylists under time pressure.
Education
Degrees, certifications, and relevant coursework
KingOfQueens hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
FinlandAuthorized to work in
Job categories
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