Susana Kortelainen
@susanakortelainen
Customer support professional at Teleperformance Finland Oy, resolving customer enquiries across phone, email and chat.
FinlandWhat I'm looking for
At Teleperformance Finland Oy, I handled customer enquiries and resolved issues through phone, email and chat.
I worked across several systems, including Genesys Cloud and CRM tools, while maintaining service quality standards in a fast-paced contact center.
My background also includes a Master of Arts in French Language and Translation from Tampere University. I communicate in Finnish, English and French.
Experience
Work history, roles, and key accomplishments
Service Advisor
Teleperformance Finland Oy
Jan 2022 - Jan 2026 (4 years)
Handled customer enquiries and resolved issues via phone, email and chat. Provided professional, empathetic assistance while maintaining service quality standards.
Education
Degrees, certifications, and relevant coursework
Tampere University
Master of Arts, French Language and Translation
Master of Arts in French Language and Translation from Tampere University, completed in 2022.
Ahlman Vocational College
Vocational Qualification, Tourism Services
Vocational Qualification in Tourism Services from Ahlman Vocational College, completed in 2016.
European School of Brussels
Graduated from the European School of Brussels in 2013.
Tech stack
Software and tools used professionally
Availability
Location
FinlandAuthorized to work in
Salary expectations
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