Simon Holm

Worked in the summers of 2025 & 2026. Participated in the launch of the new product +Allt, which combines all of Bonnier News' digital newspapers and magazines into one subscription.

Provided customer support for Spotify users through digital support channels. Assisted customers with account-related issues, subscription inquiries, troubleshooting, and general service support while maintaining a high level of professionalism and customer satisfaction.

Handled waste management inquiries via phone and email, as well as creating and terminating customer accounts. Gained valuable experience in customer service and became more familiar with CRM systems.

Worked on the Paperless Service 2023 project, focusing on transitioning from paper-based insurance documents and invoices to digital formats. Conducted customer calls to inform customers about the paperless service and encouraged them to choose the digital option.

Handled multiple tasks, including cashier, warehouse work, restocking shelves, and customer service. Further developed customer service and sales skills.

Worked in sales and customer service, gaining extensive experience in both areas.

Corrected customer data as part of the implementation of a new CRM system and prepared for the introduction of Fingrid's data hub.

Performed various tasks at the fast-food restaurant, including cooking, customer service, and cleaning. Gained valuable experience in customer service and learned to manage stressful situations.

Earned a Bachelor's degree in Business Administration with a major in International Business. Thesis: 'AI in Marketing: How Language Models Can Be Used for Text Production'.

Completed military training as a Coastal Ranger with a specialization in signal operations, including the beret march.

Earned a high school diploma from Jakobstads Gymnasium.

Completed primary school education at Ristikari & Oxhamns Skola in Jakobstad.