Jonathan Nsuku
@jonathannsuku
Marketing specialist with a strong focus on customer success.
What I'm looking for
I am a dedicated marketing specialist with a Bachelor of Business Administration in Marketing and a Master of Science in Management. My professional journey has equipped me with a robust skill set in customer service, sales, and digital marketing. I thrive in dynamic environments where I can leverage my expertise to enhance customer experiences and drive business growth.
Currently, I work at Woodio Oy, where I manage customer service and sales for bathroom solutions. My role involves guiding clients through their purchasing journey, ensuring a seamless experience from inquiry to order fulfillment. I have a proven track record of implementing effective marketing strategies, as demonstrated during my time at Mafy-valmennus, where I transitioned from a Customer Success Specialist to a Marketing Specialist, significantly improving customer engagement.
My experience spans various industries, including real estate and automotive, where I have honed my skills in digital marketing, content creation, and customer relationship management. I am passionate about using my knowledge to create impactful marketing campaigns that resonate with audiences and foster long-term relationships.
Experience
Work history, roles, and key accomplishments
Sales & Customer Care
Woodio Oy
May 2023 - Present (2 years 2 months)
Responsible for customer service and sales of bathroom solutions, serving consumers, retailers, and interior designers. My role combines product guidance, solution-oriented customer service, and proactive sales, ensuring a smooth customer journey from start to finish.
Marketing Specialist
Jonathan Nsuku (tmi)
May 2022 - Present (3 years 2 months)
Responsible for advertising, website maintenance, and content creation as a Marketing Specialist. Managed various marketing operations to enhance brand visibility and engagement.
Marketing Specialist
Mafy-valmennus
Mar 2021 - Present (4 years 4 months)
Started as a Customer Success Specialist and Marketing Assistant, focusing on customer needs and assisting with marketing operations. Promoted to Marketing Specialist, where I managed marketing campaigns and strategies.
Digital Marketing
Pohjois-Kyproksen Kodit / Real Estate Agency
Aug 2019 - Present (5 years 11 months)
Managed digital marketing, content creation, and growth hacking for a real estate agency. Handled all social media platforms and email marketing processes, implementing new creative growth strategies.
Customer Success Specialist
Comdata Group France / Nissan Motor Company Ltd.
Aug 2018 - Present (6 years 11 months)
Served as a service representative for Nissan Europe, ensuring customer satisfaction for both Nissan products and services. Interacted with customers via phone, email, and chat to resolve inquiries and provide support.
Visual Merchandiser / Sales Assistant
Zara / Inditex
Mar 2017 - Present (8 years 4 months)
Responsible for visual merchandising and customer service in the women’s department. This included assisting customers, dressing the store, analyzing sales figures, and reacting to market trends.
Education
Degrees, certifications, and relevant coursework
Vaasa University of Applied Sciences
Bachelor of Business Administration, Marketing
2014 - 2019
Studied Marketing, gaining a comprehensive understanding of business principles and practices. Completed coursework in various aspects of marketing.
Montpellier Business School
Master of Science in Management, Management
2016 - 2017
Participated in an M1 Exchange student program, focusing on management studies. Gained international academic experience during a five-month period.
Jyväskylä Vocational Institute
Business College graduate, Financial administration
2009 - 2012
Completed a program in Financial Administration, acquiring foundational knowledge in business and finance. Developed skills relevant to financial management.
Seppä high school
Matriculation examination, General Studies
2009 - 2012
Achieved a double degree through the matriculation examination. Completed secondary education with a focus on a broad range of subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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