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Maa Afua Adu

@maaafuaadu

Administrative professional at the Embassy of Namibia handling consular applications, front desk operations, and diplomatic events.

Finland

Message

At the Embassy of Namibia, I manage front desk operations and support clients, visitors, and callers. I also process passport, ID, and visa applications.

I coordinate meetings, travel logistics, and diplomatic events, and support the Head of Mission with calendar management. I maintain filing systems for official documents and email correspondence.

At MAA CLEANING SERVICES, I managed daily operations, operational planning, budgets, performance monitoring, and risk and compliance. I also worked on customer satisfaction and reporting.

At international professionals finland ry, I coordinated programs and projects supporting international professionals in Finnish working life and society. I organized events and workshops, managed communications, and assisted with grant applications, reporting, and budget tracking.

Experience

Work history, roles, and key accomplishments

Current

Receptionist/Administration

Current

Embassy of Namibia

Nov 2019 - Present (6 years 10 months)

Manage front desk operations, switchboard, and provide customer care and support to clients, visitors, and callers. Process consular matters including passport, ID, and visa applications with accuracy.

Front desk management Customer Service Consular Services Calendar Management Event Coordination Microsoft Office Administrative Support

Chief Operations Manager

MAA Cleaning Services

Jan 2020 - Jan 2025 (5 years)

Managed daily operations, budget, and financial management, performance monitoring, risk and compliance, and customer satisfaction. Oversaw operational planning and reporting.

Operations Management Budgeting Financial Management Performance Monitoring Risk Management Compliance Customer Satisfaction Reporting

Program Coordinator

International Professionals Finland ry

Sep 2021 - Jan 2024 (2 years 4 months)

Coordinated and managed the association's programs and projects end-to-end, ensuring timely delivery and alignment with organizational objectives. Liaised with member organizations, partners, and stakeholders to support international professionals in integrating into Finnish working life and society.

Program Management Event Planning Stakeholder Management Communication Skills Grant Applications Budget Tracking Volunteer coordination

Administrative Trainee

AmCHAM Finland

Sep 2016 - Oct 2016 (1 month)

Supported office management and day-to-day administrative operations. Provided customer care and support to members and stakeholders, and assisted with event planning and data management.

Office Management Customer Service Event Planning Data Management

Administrative Secretary

Ministry of Youth and Sports

Aug 2016 - Oct 2016 (2 months)

Provided comprehensive secretarial and administrative support to the Director of Sports Development, managing a high-volume and dynamic workload. Managed the Director's calendar, scheduled appointments, and coordinated meetings with internal departments, national sports federations, and external stakeholders.

Secretarial Support Calendar Management Meeting Coordination Correspondence Management Filing System Government Records Management