Open to opportunities

Emma User

@emmauser5

Message

Reliable customer-focused support specialist with strong communication skills.

Finland

Message

What I'm looking for

I seek a customer-focused role in online services or tech where I can use communication, empathy, and problem-solving to deliver excellent support and grow technical skills.

I am a reliable, customer-focused professional with strong communication skills and a calm, solution-oriented approach. I have hands-on experience providing support via phone, chat, email and in-person, resolving complaints promptly, managing front-desk operations, and working effectively in fast-paced environments.

I am particularly interested in online services, technology, and digital environments, and I bring demonstrated reliability, teamwork, and the ability to quickly learn new systems. My background includes customer support, reception, retail cashiering, production assembly, and online community moderation.

Experience

Work history, roles, and key accomplishments

Current

Production Assembler

Current

Technion Oy

Jan 2023 - Present (3 years)

Collaborated in assembly of devices, coordinated tasks and solved production issues in fast-paced settings, ensuring accuracy and timely completion of work.

Assembly Quality Control Team Collaboration Problem Solving Process Adherence Time Management Attention To Detail

Volunteer Cashier & Helper

Red Cross Finland

Jan 2024 - Dec 2024 (11 months)

Provided friendly, efficient cashier service to hundreds of customers at flea market events, handled transactions accurately, and supported team operations to ensure smooth event flow.

Cashiering Customer Service Teamwork event support Conflict Resolution Time Management

Customer Support & Receptionist

Nakolinnan Rauta Oy

Jan 2020 - Dec 2023 (3 years 11 months)

Served as first point of contact via phone, email and in-person, managed front-desk operations and scheduling, and resolved customer complaints to maintain high satisfaction levels.