Havka Kulo

Led and supervised a team of 8 Tax Support professionals, coordinating daily operations and maintaining high customer satisfaction. Recruited, onboarded, and coached team members, conducted quality assessments, and handled complex customer cases and escalated complaints.

Handled customer inquiries, complaints, and invoice-related issues. Resolved issues efficiently while maintaining a professional, customer-focused approach and identified upselling opportunities.

Provided customer service and support within the insurance sector, maintaining insurance-related requests and customer information. Handled complaints and communicated complex insurance information clearly and professionally.

Provided customer service in a fast-paced international express-logistics environment, handling inquiries, complaints, and service-related issues. Performed shipment tracking, bookings, orders, sales activities, and upselling.

Worked accurately and professionally in a highly regulated and safety-critical international environment, performing security screenings and baggage control duties. Maintained professional customer interactions, including challenging situations, and substituted for line managers during absence.

Gained practical experience in accounting and office administration, assisting with day-to-day business operations.

Supported sales and administrative activities and gained practical experience in accounting and office administration.

Completed a program in Business Administration at Mercuria Business School.