Open to opportunities

Varun Damodar

@varundamodar

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Versatile professional with 10+ years in Customer Success and Operations.

India

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What I'm looking for

I am looking for a role that fosters innovation and values customer-centric approaches, with opportunities for growth and collaboration.

I am a versatile professional with over 10 years of extensive experience in Customer Success, Operations Management, and Digital Transformation. My journey has been marked by transformational leadership, where I have spearheaded cross-functional teams to design and implement impactful digital learning programs. I take pride in my ability to manage a diverse portfolio of accounts, including corporate, NGO, and government clients, fostering partnerships that deliver tailored digital learning solutions.

Currently, I am pioneering the development of an innovative AI-powered learning platform, poised to revolutionize the education landscape. My focus on process optimization has led to significant improvements in implementation efficiency and customer engagement, driven by data-driven insights. I have consistently achieved exceptional customer satisfaction rates by identifying growth opportunities and building strong relationships with key stakeholders across Southeast Asia.

As a collaborative team leader, I have successfully led high-performing teams to deliver projects at scale, utilizing data-driven decision-making to inform strategic initiatives. I am passionate about driving business growth and enhancing customer experiences through innovative solutions and effective change management.

Experience

Work history, roles, and key accomplishments

Current

Vice President – Customer Success & Operations

Current

English Helper Education Technologies Pvt. Ltd.

Oct 2019 - Present (5 years 7 months)

Led a team of 20 to develop and implement a low-cost, effective business process transformation framework, driving end-to-end delivery of multi-stakeholder programs. Improved customer experience and operational metrics by 15% - 30% through customer interaction and digital first methodologies, handling a footprint of over 100,000 schools and 20 million users mainly in South Asia. Deployed one of th

Team Leadership Business Transformation Customer Experience Project Management Strategic Partnerships

Intern - Financial Analyst

Four Seasons Hotels and Resorts Ltd

Sep 2017 - Dec 2017 (3 months)

Enhanced report generation efficiency by 20% through collaborative development of an automated 5-year financial model, streamlining financial analysis and planning. Designed quarterly financial documents, providing actionable insights and strategic recommendations to senior management. Contributed to the development of a comprehensive financial model, enabling proactive planning, risk management,

Financial Analysis Process Improvement Financial Modeling Strategic Planning Data Analysis Risk Management

Assistant Vice President – Customer Operation

English Helper Education Technologies Pvt.Ltd.

Jan 2014 - Jun 2016 (2 years 5 months)

Pioneered the design, development, market research, and launch of the company's inaugural digital learning platform, providing customized English learning programs for youth. Established data-driven operational processes, enhancing customer experience and support for digital learning programs, and setting up a dedicated customer support team. Analyzed user flow data and feedback reports to inform

Platform Development Operational Excellence Customer Experience Market Research Partnerships Data Analysis Customer Support

Manager - Customer Success

English Helper Education Technologies Pvt. Ltd.

Oct 2012 - Jan 2014 (1 year 3 months)

Managed customer success initiatives, ensuring high customer satisfaction and retention. Developed and implemented strategies to improve customer engagement and support. Collaborated with cross-functional teams to address customer needs and drive product adoption.

Customer Success Customer Satisfaction Customer Retention Customer Engagement Support Management