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Sumedha Kumar

@sumedhakumar

Customer Success Manager driving SaaS/EdTech adoption and retention.

India
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What I'm looking for

I am seeking a Customer Success role in a collaborative, growth-focused company where I can drive adoption, reduce churn, and build long-term customer partnerships through proactive engagement and enablement.

I am a Customer Success professional with hands-on experience managing the end-to-end customer lifecycle—onboarding, adoption, renewals and expansion across SaaS and EdTech environments. I build trusted stakeholder relationships, translate customer goals into actionable success plans, and provide proactive, solutions-focused support that reduces churn and increases lifetime value.

In prior roles I managed client onboarding and engagement, conducted regular business reviews and health checks, and implemented retention strategies that strengthened customer loyalty. I also led, trained, and coached team members to improve operational efficiency and delivery consistency while contributing to social media and email campaigns to enhance customer communication.

My background includes specialized experience in eLearning content design—storyboarding, instructional design, content development and visual design—which I use to create outcome-driven enablement materials that accelerate adoption and drive measurable customer success.

Experience

Work history, roles, and key accomplishments

XS

Business Development Manager

10X Architectural Auxiliary Services

Jan 2015 - Jan 2018 (3 years)

Identified and engaged potential clients to generate leads and expand the customer base, coordinated client meetings and on-site visits, and converted opportunities into long-term partnerships through negotiation and relationship-building.

Education

Degrees, certifications, and relevant coursework

Bangor University logoBU

Bangor University

Master of Business Administration, Business Administration

2020 - 2024

Completed a Master of Business Administration program to deepen strategic, managerial, and leadership skills.

PB

PES University, Bangalore

Bachelor of Business Administration, Business Administration

2015 - 2018

Completed a Bachelor of Business Administration focused on business fundamentals and client-facing skills.

MDIS Singapore logoMS

MDIS Singapore

Undertook studies at MDIS Singapore; details of program and dates not provided.

Tech stack

Software and tools used professionally

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