Sumedha Kumar
@sumedhakumar
Customer Success Manager driving SaaS/EdTech adoption and retention.
IndiaWhat I'm looking for
I am a Customer Success professional with hands-on experience managing the end-to-end customer lifecycle—onboarding, adoption, renewals and expansion across SaaS and EdTech environments. I build trusted stakeholder relationships, translate customer goals into actionable success plans, and provide proactive, solutions-focused support that reduces churn and increases lifetime value.
In prior roles I managed client onboarding and engagement, conducted regular business reviews and health checks, and implemented retention strategies that strengthened customer loyalty. I also led, trained, and coached team members to improve operational efficiency and delivery consistency while contributing to social media and email campaigns to enhance customer communication.
My background includes specialized experience in eLearning content design—storyboarding, instructional design, content development and visual design—which I use to create outcome-driven enablement materials that accelerate adoption and drive measurable customer success.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
ILET Solutions Pvt Ltd
May 2020 - Sep 2024 (4 years 4 months)
Managed end-to-end customer lifecycle for SaaS/EdTech clients, driving onboarding, adoption, renewals and expansion while reducing churn and improving satisfaction. Led and coached operations teams to improve delivery efficiency and client outcomes.
Customer Success & Operations Specialist
ILET Solutions Pvt Ltd
May 2020 - Sep 2024 (4 years 4 months)
Executed onboarding, engagement and operational processes for eLearning clients, conducting business reviews and health checks to identify risks and implement retention strategies. Contributed to content design and marketing to enhance customer enablement.
International Business Development Executive
RMVS Infotech
Jan 2018 - Feb 2019 (1 year 1 month)
Built and maintained client relationships, proactively engaged potential clients and coordinated discussions to explore long-term international business opportunities. Supported marketing initiatives to improve customer engagement.
Business Development Manager
10X Architectural Auxiliary Services
Jan 2015 - Jan 2018 (3 years)
Identified and engaged potential clients to generate leads and expand the customer base, coordinated client meetings and on-site visits, and converted opportunities into long-term partnerships through negotiation and relationship-building.
Education
Degrees, certifications, and relevant coursework
BUBangor University
Master of Business Administration, Business Administration
2020 - 2024
Completed a Master of Business Administration program to deepen strategic, managerial, and leadership skills.
PES University, Bangalore
Bachelor of Business Administration, Business Administration
2015 - 2018
Completed a Bachelor of Business Administration focused on business fundamentals and client-facing skills.
MSMDIS Singapore
Undertook studies at MDIS Singapore; details of program and dates not provided.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Sumedha?
You can contact Sumedha and 90k+ other talented remote workers on Himalayas.
Message SumedhaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
