Akanksha Maheshwari
@akankshamaheshwari
Customer Success leader driving retention, adoption, and revenue growth.
IndiaWhat I'm looking for
I am a Customer Success and Operations professional with nine years of experience across SaaS, EdTech, and Consumer Tech, focused on driving adoption, retention, and revenue through hands-on client lifecycle management.
I have managed enterprise and high-volume accounts, achieving outcomes such as 100% contract renewals, 92% client retention, and product adoption improvements of 20+ percentage points while leveraging tools like Salesforce, Zendesk, Jira, Confluence, Freshdesk, and Intercom.
My background includes scaling regional B2B programs, closing institutional deals that contributed multi-crore ARR, and leading franchise expansions across South Asia, consistently surpassing KPIs and accelerating time-to-value for customers.
I bring a data-driven, empathetic approach to stakeholder engagement (including CXOs and global clients), process improvement, and team leadership to deliver exceptional customer experiences and measurable business impact.
Experience
Work history, roles, and key accomplishments
Sr. Analyst, Customer Success Manager
Rahyden Interactive Pvt. Ltd.
Oct 2022 - Apr 2023 (6 months)
Managed enterprise client Phreesia ($100K+ ARR) achieving 100% contract renewals and improved feature adoption by 25% through executive engagements and proactive training; reduced issue resolution time by 30% via cross-functional collaboration.
Customer Success Manager
NoBroker Technologies Solutions Pvt. Ltd.
Jul 2022 - Sep 2022 (2 months)
Managed 50+ residential societies (5,000+ users) achieving 92% retention and increased product adoption from 65% to 85%; drove 15% expansion revenue and reduced churn by 18% through onboarding and engagement initiatives.
Senior Manager, B2B Markets
WhiteHat Jr. (Byju's)
Sep 2020 - May 2022 (1 year 8 months)
Closed 40+ institutional deals and drove multi-crore ARR contributions, led franchise expansion across South Asia increasing regional presence by 35%, and consistently exceeded targets (120%+), managing end-to-end customer lifecycle.
Operations Manager
uFaber Edutech Pvt. Ltd.
Mar 2019 - Apr 2020 (1 year 1 month)
Managed lifecycle for 2,000+ candidates and trainers, increasing retention by 20% and boosting ARR by 15% through process improvements that reduced onboarding time by 25%.
Production Assistant, Customer Service & Support
The Wedding Filmer
Jun 2018 - Jan 2019 (7 months)
Coordinated client lifecycle from onboarding to final delivery achieving 95%+ satisfaction and streamlined communications to improve delivery timelines by 20%.
Customer Support Manager
Uber India
Jun 2017 - Sep 2017 (3 months)
Onboarded 100+ partners accelerating platform adoption by 15% and resolved high-volume B2C queries achieving 90%+ SLA compliance in a fast-paced support environment.
Education
Degrees, certifications, and relevant coursework
VES College of Law
BLS, LLB, Law
Completed BLS, LLB program at VES College of Law, graduating in 2019.
Rajkumar College
ISC, Higher Secondary Education
Grade: 87.5%
Activities and societies: Best Vocalist for 6 years; Participant, Indian Public Schools Conference Performing Arts Festival (2012-13)
Completed ISC (Class XII) with a score of 87.5% in 2013.
Rajkumar College
ICSE, Secondary Education
Grade: 77.5%
Activities and societies: Best Vocalist for 6 years
Completed ICSE (Class X) with a score of 77.5% in 2011.
IVIndira Kala Sangeet Vishwavidyalaya
Visharad (classical vocal course), Music (Classical Vocal)
Completed a 6-year classical vocal (Visharad) course.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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