SMSanjukta Sen Mahapatro
@sanjuktasenmahapatro
Results-driven Customer Success Strategist with a proven track record.
IndiaWhat I'm looking for
I am a results-driven Customer Success Strategist with a proven track record of elevating customer satisfaction and driving revenue growth for established and growing businesses. My expertise lies in building high-performing teams, implementing customer-centric strategies, and streamlining operations to enhance customer experience and achieve operational excellence.
In my recent role as VP, Client Relationship Manager at Verifacts Services, I developed and implemented strategies that significantly increased product adoption and customer loyalty. I successfully mentored a customer success team, promoting a culture of excellence and continuous improvement, while also aligning customer success strategies with overall business goals to contribute to revenue growth.
Throughout my career, I have consistently achieved key performance indicators (KPIs) and improved customer satisfaction metrics. My experience spans various managerial roles across IT, retail, and client servicing companies, where I have led teams to achieve exceptional results and fostered strong relationships with key clients.
Experience
Work history, roles, and key accomplishments
VP, Client Relationship Manager
Verifacts Services
Sep 2023 - Aug 2024 (11 months)
Developed and implemented strategies to increase product adoption and enhance customer satisfaction. Mentored a customer success team, aligning strategies with business goals and contributing to revenue growth.
Head - Customer Success
Nimbus Post Pvt. Ltd.
Sep 2022 - Feb 2023 (5 months)
Led a team of over 200 customer success managers, improving customer satisfaction by 32% and achieving 100% KPIs. Streamlined operations and established metrics to enhance customer experience.
Senior Manager, Operations
KOMPANIONS
Feb 2020 - Mar 2022 (2 years 1 month)
Oversaw operations for creating curriculum-aligned content, achieving a 95% quality rate. Improved SLA adherence and enhanced employee engagement through effective training and audits.
Senior Manager
Karvy Fintech
Feb 2018 - Jul 2019 (1 year 5 months)
Led backend operations for customer change requests, reducing complaints by 36% through proactive management. Enhanced service quality and boosted customer satisfaction scores significantly.
Lead Generation for Business Growth
Self-Employed
Apr 2015 - Jan 2018 (2 years 9 months)
Engaged in lead generation activities to support business growth, leveraging marketing strategies to attract potential clients.
Head Customer Service
Utsav Fashion Pvt. Ltd.
Jul 2013 - Apr 2015 (1 year 9 months)
Managed customer service operations, ensuring high levels of customer satisfaction and effective resolution of inquiries and complaints.
Regional Manager
Prithvi Information Solutions
Aug 2011 - Jul 2013 (1 year 11 months)
Oversaw regional operations, driving performance and ensuring service quality across multiple locations.
Operations Manager
IBM Daksh
Jul 2008 - Aug 2011 (3 years 1 month)
Managed operations for a large team, focusing on efficiency and quality in service delivery.
Operations Manager
First Source Solutions
Jan 2007 - Jul 2008 (1 year 6 months)
Led operations to ensure high-quality service delivery and effective team management.
Education
Degrees, certifications, and relevant coursework
BUBangalore University
Bachelor of Business Management, Business Management
1999 - 2002
Studied Business Management with a focus on Marketing, gaining expertise in customer service management and strategic business operations.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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