Shankaragouda Yevoor

Leads customer success operations and stakeholder engagement initiatives for 2,000+ learners across programs and cohorts. Manages 130+ recruiter partners and drives onboarding, engagement, retention, escalation management, and lifecycle initiatives.

Managed end-to-end customer lifecycle operations across multiple learner programs. Served as a primary escalation point, supported complex issue resolution, and coordinated with cross-functional teams to improve customer experience and workflows.

Managed placement operations for 1,500+ learners across university programs to ensure seamless coordination through the placement lifecycle. Coordinated recruiter partnerships, ran career guidance and interview preparation sessions, and tracked job applications and interviews to improve learner engagement.

Managed onboarding, engagement, and customer adoption activities for learners across multiple programs. Improved retention through proactive engagement, handled escalations with timely resolution, and worked to streamline service delivery and customer communication processes.

Handled customer success and support operations for paid users across multiple programs. Resolved customer escalations to improve customer satisfaction while managing high-volume customer interactions and collaborating with internal teams.

Provided front-line customer support and engagement for students and parents. Managed customer queries and issue resolution across communication channels, supported onboarding and engagement activities, and helped improve customer communication workflows.

Completed a Bachelor of Engineering in Mechanical Engineering at Visvesvaraya Technological University from 2012 to 2018.