abhilash prem
@abhilashprem
Customer Success Manager with a passion for enhancing team productivity.
What I'm looking for
As a seasoned Customer Success Manager with nearly four years of experience, I have a proven track record of driving operational efficiency, reducing costs, and boosting customer satisfaction. My expertise lies in strategic planning, process improvement, and leveraging data-driven decision-making to achieve business objectives. With a strong background in managing large-scale operations and mentoring team members, I am confident in my ability to make a significant impact in any organization.
Throughout my career, I have demonstrated my ability to think critically and develop innovative solutions to complex problems. My experience in managing budgets, developing actionable insights, and leading process improvement initiatives has allowed me to drive business growth and strengthen retention and engagement. I am a strong communicator and team player, with a passion for mentoring and developing others to achieve their full potential.
I am a results-driven professional with a strong work ethic and a commitment to delivering high-quality results. I am excited to leverage my skills and experience to drive success in a new role and contribute to the growth and success of a dynamic organization.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Kolo App
Nov 2023 - Jun 2024 (7 months)
Increased team productivity through streamlined processes and communication strategies, achieving departmental goals. Reduced operational costs via process improvements and resource management. Enhanced customer satisfaction by resolving disputes and maintaining open communication. Implemented successful marketing campaigns to boost brand awareness and generate sales leads.
Assistant Manager-UX and Operations
BYJU'S
Sep 2021 - Oct 2023 (2 years 1 month)
I managed the overall operation for nearly 135,000 student accounts in an efficient manner, mentored team members to enhance professional development and accountability in the workplace, and made hiring recommendations to increase the company's productivity and profitability with quality workers. Handled a team of 26 associates.
Product Expert
BYJU'S
Sep 2020 - Sep 2021 (1 year)
Collected customer feedback and made process changes to exceed customer satisfaction goals. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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abhilash hasn't added their education
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