John Heyer

Managed end-to-end onboarding, providing comprehensive training and support for seamless product adoption. Conceptualized and executed bespoke training programs, incorporating interactive webinars and intuitive in-app tutorials, to significantly enhance customer proficiency and foster engagement.

Successfully trained over 1200+ students, through tailored programs that enhanced communication skills and met learning objectives. Developed and implemented innovative learning techniques that significantly improved students' scores in Reading, Writing, and Speaking modules.

Successfully managed the account of Eastern Power Distribution Company of Andhra Pradesh Limited (EPDCL), a prominent public sector company. Collaborated with KPMG's Delhi Office and internal marketing teams to conceptualize and deliver campaign projects, providing innovative ideas and ensuring timely completion.

Managed and analyzed data by entering, maintaining, and reporting on information in Enterprise Resource Planning software (ERP) ensuring accuracy to support business decisions. Monitored daily operations, providing insights to managers to inform effective planning and decision-making.

Completed a certification program focused on customer success management, enhancing skills in adoption, retention, and growth strategies. Gained expertise in developing strategic plans and analyzing metrics for exceptional customer experiences.

Obtained a certification in product management, focusing on key aspects of product development and lifecycle. Developed skills in strategic planning and market analysis relevant to product success.

Completed a Master of Business Administration with a specialization in Finance. Acquired comprehensive knowledge in financial management, strategic planning, and business operations.

Earned a Bachelor of Engineering in Industrial Engineering & Management. Studied principles of industrial processes, operations management, and engineering economics.