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Renuka Shete

@renukashete

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Customer Success and Operations leader driving retention and operational excellence.

India

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What I'm looking for

I seek a customer-success or operations role where I can drive retention, improve processes, mentor teams, and collaborate cross-functionally in a growth-oriented, customer-focused company.

I am a Customer Success and Corporate Operations professional with over 10 years of experience across edtech, corporate education, telecom, insurance, and academic environments, managing operations for clients in the US, UK, and Australia.

I have owned end-to-end customer journeys—onboarding, adoption, grievance resolution, renewals, payment tracking, and cross-functional coordination—while mentoring team members and improving process continuity using tools like Jira, Zoho CRM, Slack, and Confluence.

I am known for strong communication, stakeholder management, attention to detail, and a results-driven approach that ensures service continuity, drives customer satisfaction, and supports growth through structured processes and proactive engagement.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Netrin Sports Technologies

Jun 2023 - Mar 2025 (1 year 9 months)

Owned end-to-end customer journey from onboarding to program completion, managed escalations, renewals, and payment tracking, and improved operational continuity through cross-functional coordination and mentoring.

Customer Success Onboarding Renewals Escalation Management Payment Tracking Jira Zoho CRM Slack Stakeholder Management

Learning & Development Facilitator

Vidyanchal High School

Jun 2022 - Apr 2023 (10 months)

Planned and delivered curriculum-aligned instruction in multiple subjects, maintained academic records, and prepared students for examinations while meeting competency targets.

Classroom Instruction Assessment Design Student Evaluation Record keeping Lesson planning Classroom Management

Learning & Development Facilitator

Dr. Shamrao Kalmadi High School

Jun 2018 - Apr 2022 (3 years 10 months)

Designed and delivered structured educational programs, created instructional materials and assessments, and managed pre-primary website content updates to support academic goals.

Instructional Design Curriculum Development Assessments Content Management Lesson planning Classroom Management

Customer Service Associate

WNS Global Services

Aug 2006 - May 2010 (3 years 9 months)

Handled complex insurance operations including agent administration, transfers, commissions and banking updates, supported global stakeholders, and trained new hires to improve process consistency.

Insurance Operations Data & Voice Support Training Market Research

Customer Service Associate

BPL Mobile (Vodafone)

Sep 2003 - Jul 2004 (10 months)

Managed inbound postpaid customer inquiries across Maharashtra and Goa, resolved billing and network issues, and coordinated reporting and cross-departmental follow-ups.

Customer Support Reporting Performance Tracking Troubleshooting