Arun Raj

I am a dynamic and results-driven Customer Success and Operations Leader with over 18 years of experience in customer engagement, sales operations, and strategic process optimization within the B2B SaaS and IT services industry. My career has been centered around managing large-scale customer accounts, driving product adoption, and ensuring long-term business growth through exceptional relationship management and strategic alignment.

At Samsung India Electronics, I led the data migration and process automation unit, managing a high-performing team and implementing strategic initiatives that enhanced operational efficiency. My leadership ensured adherence to deadlines, minimized risks, and optimized migration strategies, resulting in significant cost savings and improved customer experiences. I have also directed large-scale data migration projects at Sutherland Global Services, where I formulated strategies that streamlined operations and increased customer satisfaction scores.

Throughout my career, I have been committed to driving operational excellence and fostering cross-functional collaboration. My experience in managing trade finance operations and implementing process improvements has consistently led to enhanced compliance and customer satisfaction. I am passionate about leveraging my skills to contribute to organizational success and drive meaningful change.