Nishil Philip

Led a high-performing Customer Success team to enhance customer satisfaction and loyalty. Drove initiatives to increase lifetime customer value and collaborated with product teams to share insights for improvements. Analyzed data to identify gaps and recommend solutions.

Refined technical documentation and ensured project quality standards were met. Collaborated with technical communicators to enhance knowledge base articles and implemented feedback for continuous improvement.

Managed employer accounts and resolved complaints while ensuring compliance with guidelines. Processed orders and maintained records of customer interactions, contributing to operational efficiency.

Managed customer inquiries and overdue accounts while providing support to service representatives. Conducted audits and recognized team performance, ensuring alignment with client requirements.

Managed mortgage collection calls and ensured transparent communication with customers. Pursued debtors and managed escalations for unresolved issues, providing effective solutions.

Completed a program equivalent to HSC, focusing on operations management and team leadership skills.

Completed a diploma program focused on business process enabling, which included training in various operational strategies and methodologies.

Graduated from high school with a focus on foundational education and personal development.