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Toni MercadoTM
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Toni Mercado

@tonimercado

Executive operations partner supporting multiple executives with scheduling, travel, recruiting coordination, and weekly reporting.

Philippines
Message

What I'm looking for

I’m looking to continue supporting executive leadership and operations—owning calendars, travel, recruiting coordination, and weekly reporting while improving internal processes through clear SOPs.

I supported six executives across Operations, Sales, Marketing, Partnerships, Content, and CEO, keeping calendars, inboxes, meetings, and travel running smoothly in remote, fast-paced settings.

I prepare and deliver weekly executive reports and operational updates, and I’ve coordinated recruitment for roughly four open roles per year.

I also build and refine Standard Operating Procedures (SOPs) to improve consistency and reduce administrative effort—while managing invoices, presentations, research, confidential documentation, and lead generation.

On top of travel planning (flights, hotels, transportation, venues, and local vendors), I’ve organized personal schedules and wellness initiatives to help improve time management and work-life balance.

Experience

Work history, roles, and key accomplishments

CO

Customer Service Representative

Collabera

Dec 2020 - May 2022 (1 year 5 months)

Delivered exceptional customer support and resolved complex inquiries. Handled e-commerce concerns, orders and troubleshooting.

Education

Degrees, certifications, and relevant coursework

IC

Informatics International College

Bachelor of Science, Information Technology

Bachelor of Science in Information Technology degree from Informatics International College.

UD

University of Perpetual Help DELTA

Bachelor of Science, Nursing

Bachelor of Science in Nursing degree from University of Perpetual Help DELTA.

Tech stack

Software and tools used professionally

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