Toni Mercado
@tonimercado
Executive operations partner supporting multiple executives with scheduling, travel, recruiting coordination, and weekly reporting.
What I'm looking for
I supported six executives across Operations, Sales, Marketing, Partnerships, Content, and CEO, keeping calendars, inboxes, meetings, and travel running smoothly in remote, fast-paced settings.
I prepare and deliver weekly executive reports and operational updates, and I’ve coordinated recruitment for roughly four open roles per year.
I also build and refine Standard Operating Procedures (SOPs) to improve consistency and reduce administrative effort—while managing invoices, presentations, research, confidential documentation, and lead generation.
On top of travel planning (flights, hotels, transportation, venues, and local vendors), I’ve organized personal schedules and wellness initiatives to help improve time management and work-life balance.
Experience
Work history, roles, and key accomplishments
Executive Partner / Operations Associate
Delta
Feb 2023 - Jul 2026 (3 years 5 months)
Supported 6 executives across Operations, Sales, Marketing, Partnerships, Content and CEO. Managed calendars, inboxes, meetings, and travel for 3 executives.
Workforce Specialist
Strikingly
May 2022 - May 2023 (1 year)
Managed end-to-end recruitment, applicant screening, interview coordination, and workforce scheduling.
Customer Service Representative
Collabera
Dec 2020 - May 2022 (1 year 5 months)
Delivered exceptional customer support and resolved complex inquiries. Handled e-commerce concerns, orders and troubleshooting.
Customer Service Representative
AIG Shared Services
Aug 2016 - Jul 2020 (3 years 11 months)
Provided customer support, product recommendations, and issue resolution.
Education
Degrees, certifications, and relevant coursework
Informatics International College
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology degree from Informatics International College.
University of Perpetual Help DELTA
Bachelor of Science, Nursing
Bachelor of Science in Nursing degree from University of Perpetual Help DELTA.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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