Rodmel Anida

I’m an accomplished business professional with more than 20 years of experience spanning leadership, sales management, client success, operations support, customer experience, and business development. I’ve led teams of 12–15 professionals, managed monthly sales targets exceeding USD $100,000, and coached employees to consistently achieve performance objectives. I’m especially known for building strong stakeholder relationships, handling executive-level client interactions, and delivering exceptional customer outcomes.

In my most recent role as a Strategic Partnerships Representative (Remote), I served as the primary contact for prospective clients entering the sales and onboarding pipeline. I led consultative Zoom meetings with ecommerce business owners, managed client relationships from discovery through onboarding preparation and contract execution, and partnered with internal teams to ensure smooth client transitions and positive customer experiences. I focus on long-term trust through professional communication and solution-focused engagement.

Previously, as a Sales Supervisor at Author Solutions / Xlibris Publishing, I led and developed a team of 12–15 sales consultants while managing monthly and quarterly targets. I owned recruitment interviews as a final-stage interviewer, conducted performance reviews and career development discussions, monitored weekly and monthly KPIs, and ran regular team performance meetings. I also trained and coached new hires through call reviews and feedback, handled escalated customer concerns, and improved operational efficiency through cross-functional collaboration—skills I’m eager to bring to Australian organisations.