Catherine Marcelino

Evaluated clients' goals and needs, developing personalized plans to recommend suitable insurance products. Guided clients on financial and health wellness and smart habits, designing customized insurance packages to meet individual preferences.

Improved transaction efficiency by proactively managing deadlines and coordinating with teams, leading to on-time completion of paperwork and accelerated deal closures. Enhanced compliance and accuracy of contracts through thorough review against regulatory standards, reducing revision time and ensuring full documentation compliance.

Boosted executive and operational productivity by 25% for the Founder/CEO and Director of Education through streamlined task management. Improved data accessibility by 40% by organizing and digitizing documents, while maintaining a zero-incident record for data privacy breaches across 30+ monthly confidential interactions.

Led and managed a team of 8-17 junior crew members, fostering a collaborative, high-performance culture that reduced service errors and contributed to individual and overall team improvement through regular, constructive feedback. Maintained a 100% compliance record during audits and inspections by leading the enforcement of safety and security protocols aligned with IATA and GCAA regulations.

Increased event revenue by 15% through full-cycle event planning and coordination, alongside strategic planning and upselling that consistently met and exceeded banquet sales targets. Ensured 100% on-time activation for events by meticulously overseeing vendor coordination and ensuring timely delivery and setup of all supplies.

Demonstrated adaptability and trustworthiness in a leadership support role by serving as an interim Executive Assistant to the General Manager, managing their calendar, correspondence, and high-level coordination. Contributed to increased event space utilization and improved revenue targets by supporting the Room and Banquet Sales team in optimizing booking strategies.

Completed a Bachelor of Science in Business Administration. This program provided a strong foundation in business principles and practices.