Open to opportunities

Paula Correa

@mariacorrea

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Operations & Administrative Coordination | Process Management | Customer Success & Service Strategy

Colombia

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What I'm looking for

I’m seeking a remote role where I can apply my experience in executive support, legal and administrative operations, and project coordination. I thrive in fast-paced environments, enjoy improving workflows, and value accuracy, organization, and clear communication. I'm looking for a long-term opportunity where I can grow while making a meaningful contribution.

Executive Support and Operations professional with experience in legal assistance, healthcare administration, project coordination, and operational management within U.S. remote environments. Skilled in executive calendar management, workflow coordination, documentation, cross-functional communication, CRM systems, and confidential information management. Recognized for strong organizational skills, adaptability, attention to detail, and the ability to improve processes while supporting leadership in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

XLA SIMA

Jan 2025 - Present (1 year 6 months)

Organized and verified medical documents, insurance claims, and prescription records while managing healthcare documentation systems for regulatory compliance. Coordinated medical appointments and patient/provider/insurance communication, supporting verification and authorization workflows.

Documentation Management Calendar Management Authorization Healthcare Documentation Documentation Verification Insurance Verification Patient Authorization Workflows Appointment Scheduling Regulatory Compliance Confidential Record Handling

Medical Insurance Coordinator

Leadway Solutions

May 2025 - Jan 2026 (8 months)

Processed and reviewed medical insurance applications to ensure accuracy, completeness, and policy/regulatory compliance. Coordinated enrollment, coverage updates, claims follow-up, and authorization/pre-certification steps, maintaining confidential records and reporting statuses.

Member Enrollment Coverage Authorization Pre Certification Regulatory Compliance Confidentiality Medical Insurance Administration Claims Coordination HIPAA compliance Enrollment And Coverage Updates Policy Updates Record Management

Administrative Assistant

Aaronson Health

Jul 2024 - Dec 2024 (5 months)

Performed health application tasks in Health Sherpa and managed documentation using Google Sheets. Handled customer service calls, welcome calls/emails, and maintained data updates for future clients.

Insurance Applications HealthSherpa Client Data Management Administrative Documentation Book Of Business Comparisons Data Entry Health Sherpa Google Sheets Welcome Calls Customer Support

Bilingual Customer Service Specialist

Teleperformance

Jun 2023 - Jul 2024 (1 year 1 month)

Managed high-volume bilingual inbound/outbound customer service calls and resolved complex queries, complaints, and technical issues per established protocols. Served as a temporary supervisor by overseeing daily operations, training new staff, and supporting operational problem-solving and process improvements.

Performance Monitoring Leadership Support Bilingual Customer Service Complaint Handling Quality Assurance Team Supervision Staff Training Process Improvement

Legal Assistant

Innovex

Nov 2021 - Jun 2023 (1 year 7 months)

Provided executive support to senior managers and administrative leadership while coordinating daily office operations and critical administrative workflows. Managed events/meetings and executive scheduling, prepared administrative reports, maintained filing/document management protocols, and supported project and strategic planning coordination.