Jessica Mopan
@jessicamopan
I streamline executive operations, client communications, scheduling, billing, and customer support.
ColombiaWhat I'm looking for
I've supported remote business operations as an independent Executive Assistant, managing email correspondence, appointment booking, calendars, client records, invoices, supply orders, and administrative documentation. I also repurpose social media content and respond to inquiries to support online engagement.
Across Teleperformance, TaskUs, and Accedo, I've handled high-volume customer support through phone, chat, email, and CRM systems. I bring bilingual Spanish-English communication, structured troubleshooting, onboarding support, accurate record management, and attentive follow-through.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Independent Contractor
Jan 2026 - Present (8 months)
Handled email correspondence, appointment booking, scheduling, and client communication. Coordinated inventory purchases, processed invoices, and maintained billing records.
Provided customer support and technical assistance via phone and chat, guiding users through onboarding, subscription management, and platform navigation. Assisted with billing inquiries and resolved technical issues through structured troubleshooting.
Managed customer inquiries following service procedures, updated customer information, and maintained records in CRM systems. Escalated complex issues and maintained productivity and service quality metrics.
Customer Success & Sales Specialist
Accedo
Aug 2022 - Dec 2023 (1 year 4 months)
Provided tailored guidance and assisted customers with product inquiries, service requests, and order processing. Entered and verified customer information in CRM platforms and conducted follow-ups to ensure resolution and satisfaction.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de Pereira
Bachelor's degree, Bilingualism with an Emphasis in English
Completed four semesters of a Bachelor's degree in Bilingualism with an Emphasis in English.
Servicio Nacional de Aprendizaje (SENA)
Technical Degree, Multimedia Design and Integration
Earned a Technical Degree in Multimedia Design and Integration.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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