Vallary Kaya

Spearheaded resolution initiatives, achieving a 15% increase in customer satisfaction ratings by effectively resolving over 300 complex complaints monthly. Collaborated with stakeholders to design tailored compensation strategies and executed data trend analysis to proactively address operational challenges.

Facilitated the transition of three development teams to the Scaled Agile Framework (SAFe), resulting in a 30% reduction in delivery timelines. Cultivated a high-performing team environment focused on psychological safety and streamlined communication processes to improve project alignment.

Delivered comprehensive customer support by resolving technical issues across multiple platforms. Improved account and project management processes through strategic collaboration and led continuous improvement initiatives, recovering over $2 million in bankruptcy risk accounts.

Resolved patient inquiries regarding medications and maintained compliance with HIPAA regulations. Achieved a 95% accuracy rate in resolving eligibility discrepancies and streamlined scheduling and communications, resulting in a 25% increase in appointment efficiency.

Managed communication channels and coordinated logistics for meetings and events. Administered recruitment processes and facilitated travel arrangements, enhancing organizational efficiency and supporting effective staffing operations.

Studied Business Administration, focusing on the principles of management, finance, and marketing to prepare for a career in business.

Completed high school education with a focus on general education subjects, preparing for further education and career opportunities.