Tierra Williams

Assisted guests in finding the best plan that suits their financial needs. Activated phones, service, and troubleshooting in all aspects, providing astounding customer service to the demographic.

Supported retail, private, and corporate pharmacies by addressing inquiries, processing refills, managing filing procedures, conducting verifications, and handling claim overrides. Oversaw 150+ accounts and claims daily, focusing on assisting and verifying insurance information.

Supported clients with their account-related requirements, addressing inquiries and concerns while providing insightful solutions that align with their financial objectives. Reviewed late fees, programs, and guided clients to appropriate avenues.

Delivered exceptional customer service to enhance satisfaction and foster loyalty. Managed inbound calls and chat support, assisting customers with orders, refunds, returns, and coordinating with distribution and mail carriers.

Enhanced organizational and time management skills through the meticulous sorting of mail and secure document handling. Independently managed tax exemptions by filing and efficiently transferring data from physical files to computer systems.

Activities and societies: Collaborated with training cohort to gain proficiency in team-based project management, task prioritization, problem-solving, and frequent use of Google Workspace tools

Cultivated skills in the collection, transformation, organization, and visualization of data in order to draw conclusions, make predictions, and drive informed decision-making. Completed hands-on labs and a capstone project (case study) to master the art and science of asking questions, preparing, processing, analyzing, visualizing, and acting on data as encountered in real-world scenarios.

Grade: 3.75 GPA

Studied Creative Writing in Entertainment, focusing on various aspects of storytelling and content creation. Developed strong writing and analytical skills applicable to diverse entertainment industry roles.