Travis Martinez
@travismartinez
Customer-centric service professional
United StatesWhat I'm looking for
As a seasoned IT support professional, I have consistently demonstrated my ability to provide top-notch troubleshooting, quality assurance, and data analysis support in the financial services industry. With a strong background in Python, SQL, and data visualization, I have a proven track record of achieving high customer satisfaction scores and significantly reducing resolution times.
In my previous roles, I have successfully formulated targeted corrective action plans, mentored team members, and led team performance through clear work direction and performance standard establishment. My expertise in data analysis, operational efficiency, and customer experience has enabled me to provide personalized support that significantly contributes to increased customer loyalty and retention.
I am a results-driven professional with a passion for delivering exceptional customer service and driving operational efficiency. I am excited to leverage my skills and experience to make a meaningful impact in a new role.
Experience
Work history, roles, and key accomplishments
Senior Escalation Representative
Wells Fargo
Jul 2019 - Jan 2023 (3 years 6 months)
Formulated targeted corrective action plans, integrating support solutions, administrative processes, and customer service best practices to ensure heightened customer satisfaction and minimal disruptions.
Business Customer Service Representative
Wells Fargo
Dec 2016 - Jul 2019 (2 years 7 months)
Surpassed performance goals by 3.1x through cross-functional collaboration, needs analysis, and continuous process improvement.
Customer Service Representative
Wells Fargo
Oct 2014 - Dec 2016 (2 years 2 months)
Proactively responded to customer inquiries within a remarkable 5-minute timeframe, consistently delivering superior customer service and surpassing customer expectations.
Education
Degrees, certifications, and relevant coursework
IUIdaho State University
Associate's Degree, Visual Communications
Completed an Associate's Degree with a focus on Visual Communications, gaining foundational skills in design and communication technologies.
IIITT Technical Institute
Associate's Degree, Visual Communications
Pursued studies in Visual Communications, emphasizing technical skills and creative design principles.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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