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Sharnice Gaither

@sharnicegaither

Data-focused IT and operations professional improving decisions through analytics, troubleshooting, and process optimization.

United States

Message

What I'm looking for

I’m looking for a role where I can combine data management, SQL/Python analytics, and IT support to improve operational accuracy and reporting. I want to work with cross-functional teams on process optimization and measurable performance outcomes.

I’m a detail-oriented Data Management graduate with an Associate of Applied Science in Information Technology and hands-on experience supporting enterprise technology, operations, and data-driven decision making. I’ve built a strong foundation across SQL, Python, data analytics, and business intelligence, with coursework in Database Management, Data Analytics, Business Intelligence, Data Visualization, Statistics, and Machine Learning.

In recent roles, I analyze inventory and operational data to improve warehouse accuracy and workflow efficiency, and I generate operational reports for inventory control and supply chain performance. Previously at Apple, I handled high-volume Tier 2 technical support while meeting service level agreements, identified recurring issue trends, and created knowledge base articles to improve consistency and troubleshooting efficiency.

Experience

Work history, roles, and key accomplishments

Current

Distribution Operations Specialist

Current

Talley Inc.

Jun 2025 - Present (1 year 1 month)

Analyze inventory and operational data to improve warehouse accuracy and workflow efficiency, including monitoring inventory movement and resolving discrepancies. Generate operational reports and collaborate with cross-functional teams to improve logistics processes.

Inventory Analysis Inventory Discrepancy Resolution Warehouse Management Systems Operational Reporting Inventory Control Cross Functional Collaboration

Technical Support Analyst Tier 2

Apple Inc.

Jul 2023 - Apr 2025 (1 year 9 months)

Provided high-volume tier 2 technical support while meeting service level agreements. Analyzed recurring issues, created technical documentation and knowledge base articles, and collaborated with engineering to resolve complex software and hardware problems.

Tier 2 Technical Support SLA Management Technical Troubleshooting Recurring Issue Trend Analysis Technical Documentation Knowledge Base engineering collaboration

Inventory Specialist

Home Depot Distribution

Jul 2022 - May 2023 (10 months)

Maintained inventory databases to support data integrity and conducted inventory audits to improve reporting accuracy. Assisted with inventory forecasting, operational reporting, and warehouse optimization through inventory analysis and process improvements.

Data Integrity Inventory Forecasting Operational Reporting Process Improvement

Customer Experience Manager

Office Depot

Nov 2019 - Mar 2022 (2 years 4 months)

Led and coordinated a team of 10+ associates to support daily operations and customer service goals. Managed scheduling priorities and tracked performance metrics to support decision-making and operational process improvements.

Team Leadership Scheduling Team Management Performance Metrics Customer Service Operations

Administrative Assistant | PCA

Loving Hands of Grace

Jan 2018 - May 2020 (2 years 4 months)

Managed calendars, scheduled appointments, and maintained organized records and documentation with accuracy and confidentiality. Monitored and documented patient information, reported changes in condition to the healthcare team, and supported patients with daily living activities with a focus on comfort, safety, and dignity.

Calendar Management Appointment Scheduling Data Entry Reporting Patient Condition Changes Daily Living Activities

Education

Degrees, certifications, and relevant coursework

Miller-Motte Technical College

Bachelor of Applied Science, Data Management

2024 - 2026

Grade: 3.9

Activities and societies: Summa Cum Laude

Completed a Bachelor of Applied Science in Data Management, with coursework covering database management, SQL, data analytics, business intelligence, and data visualization.

Miller-Motte Technical College

Associate of Applied Science, Information Technology

Grade: Summa Cum Laude

Completed an Associate of Applied Science in Information Technology with a focus on desktop configuration, server administration, networking concepts, PC operating systems, and help desk concepts.