demeshia jenkins

With over 7 years of experience at the intersection of customer care and operational support, I have honed my skills in making chaos look easy. My journey has been defined by my ability to resolve client concerns with grace and troubleshoot technical issues mid-call. I thrive in environments where empathy meets efficiency, ensuring that great service transcends scripted responses.

In my most recent role as a Senior Product Support Representative at Optum, I successfully managed high-volume inbound and outbound calls, scheduled annual House Calls, and provided floor support and peer coaching to enhance team productivity. My commitment to improving processes led me to create internal worksheets that streamlined scripting and boosted efficiency. I take pride in my ability to turn dissatisfied clients into loyal customers by handling escalated complaints with professionalism and care.

I am eager to bring my detail-oriented mindset and team-first energy to a customer-centric or data-savvy team that values treating people right. I believe that my unique blend of skills and experiences will contribute positively to any organization focused on delivering exceptional service.