Tiana Davis

Investigated and resolved suspicious activity to protect the company from financial loss. Analyzed data to identify patterns and trends related to fraud detection. Developed and implemented fraud prevention strategies to safeguard assets and mitigate risk.

Led a team of 20+ employees to exceed sales goals and customer service standards. Managed inventory, scheduled staff, and implemented merchandising strategies to drive profitability. Executed promotional campaigns to increase foot traffic and sales within the store.

Utilized data analysis skills to generate insights and recommendations for strategic decision-making. Collaborated with cross-functional teams to develop and implement solutions to enhance business operations. Provided comprehensive reports and presentations to communicate findings and recommendations effectively.

Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections. Supported a large volume of customers daily through effective leadership, a positive attitude and focus on customer satisfaction. Resolved customer account and technical needs across 40+ daily calls consistently meeting productivity and quality targets.

Utilized CRM software to track payment histories and automate collection workflows. Negotiated payment plans with clients to ensure collections while maintaining positive relationships. Managed accounts receivable for clients, ensuring timely payments and resolving outstanding balances.