Angela Fairley

I am a dedicated customer service and operations professional with extensive experience in optimizing customer experience strategies, particularly within the healthcare sector. My journey began with a focus on customer service at Wag!, where I managed a team of over 30 representatives, ensuring high-quality service and effective problem resolution. This role honed my skills in training and leadership, allowing me to foster a culture of excellence and continuous improvement.

At Skylight, I took on a more strategic role, overseeing the Customer Service, HR, and Operations departments. I successfully executed the onboarding and launch of QVC, managed vendor relationships, and built a scalable customer service department. My ability to analyze user adoption patterns and implement strategic improvements has been pivotal in enhancing remote patient care solutions. I thrive in cross-functional environments, facilitating communication between technical teams and healthcare clients to drive impactful results.