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Valeria Rodríguez

@valeriarodrguez

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Experienced HR professional with expertise in cross-cultural communication and employee support.

Costa Rica

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What I'm looking for

Seeking an HR role that values cross-cultural communication and employee support, offering opportunities for professional growth and impactful contributions to team success.

As a dedicated HR professional with over 4 years of experience in Human Resources and 5 years in customer service, I specialize in supporting international employees and customers with strong communication and interpersonal skills. My proficiency in MS Office, ATS, and HR technologies has allowed me to streamline processes and ensure compliance with company policies and legal requirements.

In my current role as an HR Assistant III at Amazon, I have successfully managed background check cases, developed and implemented Standard Operating Procedures, and utilized Applicant Tracking Systems to enhance hiring efficiency. My previous roles have equipped me with the ability to handle sensitive information with confidentiality and maintain high standards of data protection.

I hold a strong educational foundation in Psychology and have certifications in Agile and SCRUM project management, as well as Introduction to Community Management and Social Media. My expertise in cross-cultural communication, coupled with my bilingual proficiency in Spanish and English, enables me to effectively navigate diverse work environments and support global teams.

Experience

Work history, roles, and key accomplishments

Current

HR Assistant III

Current

Amazon

Oct 2021 - Present (3 years 7 months)

Managed background check cases and annual reviews, ensuring compliance with policies and legal requirements. Developed SOPs for exception programs, improving efficiency. Utilized ATS for high-volume hiring and maintained confidentiality of sensitive information.

Human Resources Background Checks Compliance Standard Operating Procedures Applicant Tracking Systems Data Protection Documentation Onboarding Offboarding Communication

Current

HR Assistant III

Current

Amazon

Oct 2021 - Present (3 years 7 months)

Managed background check cases, annual reviews, and exception requests, ensuring compliance with company policies. Developed SOPs to improve process efficiency and utilized ATS for high-volume hiring, maintaining confidentiality of sensitive information.

Human Resources Background Checks SOP Development ATS Compliance Documentation Data Protection Communication Process Improvement

HR Assistant II

Amazon

Jan 2020 - Oct 2021 (1 year 9 months)

Managed US Disability and Leave of Absence cases, serving as the first point of contact for employees. Provided guidance on leave requests and coordinated with teams while ensuring compliance with privacy regulations.

Compliance Communication Confidentiality Coordination Problem Solving

Project Assistant

Sauma Arquitectos S.A

Jan 2018 - Jan 2019 (11 months)

Collaborated with teams to create architectural blueprints and managed project data reports. Assisted in project management duties to ensure timely execution and communication among team members.

Project Management Architecture Team Collaboration Microsoft Office Data Reporting Communication Structural Analysis

Advanced Technician

Amazon

Jan 2019 - Jan 2020 (1 year)

Delivered customer service for Digital Services and Amazon Devices, resolving inquiries and complaints. Provided support to peers and contributed to team development through best practices sharing.

Customer Service Technical Support Problem Solving Communication Team Collaboration Training Escalation Management Policy Exceptions Troubleshooting Digital Services

Architectural Assistant

Sauma Arquitectos S.A

Jan 2018 - Jan 2019 (11 months)

Collaborated with teams to create architectural blueprints and managed project data reports. Assisted in project management to ensure timely execution and communication among team members.