At Amazon, I administer benefits programs for employees in Canada and Spain, serving as a liaison between Amazon and external vendors while resolving employee escalations and maintaining coverage continuity. I also identified a pension-cap overpayment in Spain and coordinated its correction with Payroll.
I designed the Spain Benefits Dashboard, an HRIS analytics tool that reduced data retrieval time by 94% and became the official monthly standard. I also identified a gap in Canada Life RRSP files and created a biweekly workaround while a cross-functional resolution was underway.
Earlier at Amazon, I managed employee transfer operations across the US, Canada, and LATAM, and reduced HRIS data errors by 71% by establishing a Floor Support Team. As a QA Specialist, I audited PeopleSoft pay coding and introduced an audit tool that reduced processing time and compliance defect misses.
My experience also includes leave and disability case management, recruiting coordination, training, and employee separations. I’ve created practical resources such as a leave job aid and a recruiting support hub, and I work across HR systems, payroll tools, and analytics platforms.
