Alejandra Espinoza

I am a bilingual professional with over three years of experience in customer service, hospitality, and administrative support. My background has equipped me with the skills to streamline operations and resolve complex client inquiries effectively. I pride myself on my ability to bridge cross-cultural communication gaps, ensuring that both English and Spanish-speaking clients receive exceptional service.

During my tenure as a Hotel Receptionist at AmaTierra Retreat & Wellness Center, I managed check-in and check-out processes for over 30 guests weekly, achieving 100% accuracy in room assignments. I also coordinated airport transfers, optimizing routes to reduce travel time by 20%. My commitment to excellence is reflected in my 95%+ client satisfaction rate, and I have successfully digitized fiscal archives, accelerating report generation by 40% for the Ministry of Finance.

As a Customer Service Representative at Concentrix, I resolved over 20 client inquiries daily, maintaining a high satisfaction rate while reducing call handling time by 15%. My educational background in Psychology from Universidad de Costa Rica further enhances my understanding of client needs and behaviors, allowing me to provide tailored support and solutions.