Ana Catalina Cordero Gomez
@anacatalinacorderogo
Bilingual HR professional specializing in global HR operations and HRIS systems.
Costa RicaWhat I'm looking for
I am a bilingual Human Resources professional with international experience in Canada and Costa Rica, focused on HR operations, employee relations, and HRIS management. I bring a compliance-driven approach and strong cross-functional collaboration skills to global shared services environments.
Throughout my career I have supported AMER, EMEA, and APAC regions, working extensively with Workday, ADP, SAP, Kronos, ServiceNow, and Salesforce to ensure data integrity and efficient case resolution. I have maintained 100% documentation accuracy and consistently met SLAs for HR escalations and case management.
I have driven measurable results in talent retention and turnover reduction—improving retention by 12% and reducing turnover by 8%—through employee engagement, performance management initiatives, and coaching. I also have hands-on experience with payroll, benefits administration, and HR reporting.
I hold an Ontario College Diploma in Business Administration and relevant HR analytics and generative AI certifications, and I am pursuing a Bachelor of Human Resource Management. I communicate fluently in English and Spanish and thrive in fast-paced, service-oriented HR roles.
Experience
Work history, roles, and key accomplishments
Human Resources Generalist
Language Line
Apr 2025 - Nov 2025 (7 months)
Provided comprehensive HR administrative support across U.S. and Canada, maintained and audited personnel records in LCFS and Workday with 100% documentation accuracy, and resolved Workday case submissions and HR escalations within SLAs.
Supported global HR operations across AMER, EMEA, and APAC in a shared services environment, handled payroll and rewards escalations within SLAs, and improved team efficiency through coaching and performance sessions.
Human Resources Representative
Encore Canada
Oct 2022 - Apr 2023 (6 months)
Provided HR operational support to employees, managers, and HRBPs, advised on employee relations and corrective actions reducing turnover by 8%, and administered benefits and RSPs while maintaining accurate HRIS reports.
Receptionist / Administrative Assistant
Ace Acumen Academy
Oct 2021 - Oct 2022 (1 year)
Delivered front-desk and administrative support in a fast-paced academic environment, provided accurate information to international students, and managed inbound communications to optimize office operations.
Human Resources Associate
Amazon Web Services
Jul 2021 - Aug 2022 (1 year 1 month)
Managed high-volume HR case management through shared services, collaborated on engagement strategies that improved retention by 12%, and resolved employee inquiries per SOPs while escalating complex cases appropriately.
Education
Degrees, certifications, and relevant coursework
UTH Florida University
Bachelor of Human Resource Management, Human Resource Management
Pursuing a Bachelor of Human Resource Management (in progress).
Toronto School of Management
Ontario College Diploma, Business Administration
Completed an Ontario College Diploma in Business Administration at the Toronto School of Management in 2023.
Northern Virginia Community College
Certificate, English as a Second Language
Completed a Certificate in Reading and Writing ESL.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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