@davidlazo1
I lead global HR operations, improving employee lifecycle service delivery and data accuracy.
Costa RicaAt Amazon, I manage end-to-end internal transfer transactions for 2,000+ employees, maintaining 99% quality scores and full SLA adherence while resolving complex employee data, documentation, and compliance cases.
I've led onboarding teams of up to 12 associates and supported 4,000+ hires across LATAM and the UK. I improve HR workflows, build SOPs and reporting, and support system testing, automation, payroll data updates, and operational launches.
Work history, roles, and key accomplishments
Owned end-to-end HR workforce transactions for 2,000+ employees, ensuring accurate data and compliance. Served as SME for internal transfers, maintained 99% quality scores, and supported process improvements and system implementations.
Led and coached a team of up to 12 HR Operations associates supporting high-volume onboarding globally. Managed workload, performance, and SLAs, and supported the launch of UK onboarding operations.
Managed end-to-end onboarding for 4,000+ hires across LATAM and the UK, ensuring accurate data and compliance. Coordinated background checks, documentation, and HR system readiness.
Built a strong foundation in high-volume global operations, compliance-driven processes, case management, and service delivery.
Sykes
Jan 2010 - Dec 2011 (1 year 11 months)
Built a strong foundation in high-volume global operations, compliance-driven processes, case management, and service delivery.
Degrees, certifications, and relevant coursework
English Diploma, English
2008 - 2009
Earned an English Diploma, focusing on language proficiency.
High School Diploma, General Studies
2003 - 2008
Completed high school education, earning a High School Diploma.
Software and tools used professionally
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