Valentina Spassova-Hallberg
@valentinaspassovahal
Bilingual customer service professional with extensive experience in support.
BulgariaWhat I'm looking for
I am a dedicated bilingual customer service professional with over a decade of experience in providing exceptional support in both German and English. My journey began in the BPO sector, where I honed my skills as a Customer Service Representative and later as a Bilingual Agent for major global companies. My role at Concentrix allowed me to excel in customer service for business partners, ensuring their needs were met with efficiency and professionalism.
Throughout my career, I have consistently demonstrated my ability to adapt and thrive in dynamic environments. My experience at IBM as a Technical Support agent equipped me with the technical troubleshooting skills necessary to assist clients effectively. Additionally, my background in education as a lecturer and project coordinator has enriched my communication skills and my ability to engage with diverse audiences.
I am passionate about fostering positive relationships and creating a supportive environment for customers and colleagues alike. I believe in the power of intercultural communication and strive to bring empathy and understanding to every interaction.
Experience
Work history, roles, and key accomplishments
Bilingual Agent
Concentrix Eastern Europe
Mar 2021 - Mar 2024 (3 years)
Provided customer service support in German and English for business partners of a major global software company, ensuring high levels of satisfaction and effective communication.
Bilingual Agent
ttech Eastern Europe
Nov 2017 - Jul 2020 (2 years 8 months)
Delivered customer service in German and English for stakeholders of a major global financial institution, focusing on resolving inquiries and enhancing customer experience.
Customer Service Representative
C3/ Customer Contact Channels Bulgaria
Aug 2015 - Nov 2017 (2 years 3 months)
Managed customer care and sales support for Office Depot, providing back office assistance and ensuring customer satisfaction.
Technical Support
IBM, Concentrix
Mar 2013 - Aug 2015 (2 years 5 months)
Provided technical troubleshooting and support for the Xerox account, handling consumables orders and customer inquiries effectively.
Project Coordinator
DLRG
Jul 2011 - Jul 2011 (0 months)
Coordinated a nationwide project aimed at increasing participation of foreign women in sports, overseeing concept development and evaluation.
Lecturer for Social Sciences
Schaumburg Clinic- College for Health and Care
Mar 2008 - Dec 2010 (2 years 9 months)
Taught courses on communication, ethics, psychology, and sociology in the healthcare sector, enhancing students' understanding of social sciences.
Trainer and PR Officer
TBZ GmbH
May 2005 - Mar 2009 (3 years 10 months)
Conducted training sessions and managed public relations activities while overseeing administrative tasks as Deputy Director.
Education
Degrees, certifications, and relevant coursework
UOUniversity of Oxford
Inter-culturally Speaking, Language and Communication
2018 - 2019
Completed advanced English language training and developed intercultural communication skills.
KGKarl Franzens University of Graz
PhD (not accomplished), Political Sciences
2011 - 2012
Engaged in a joint programme focusing on Diversity Management and Governance.
DLRG Central Office Bad Nenndorf
Didactical Methods, Education
2010 - 2010
Studied didactic methods for lecturers, covering Didactic Teil I and Teil 2.
Schwabe Kommunikation and Management GmbH
Public Relations Post Graduate level, Public Relations
2003 - 2004
Completed a postgraduate level course in Public Relations, focusing on PR concepts for Transformation Studies.
SOSofia University St. Kliment Ohridsky
PCQ, Journalism and Mass Communication
1996 - 1998
Studied PR, Media, and Marketing at the Faculty of Journalism and Mass Communication.
SOSofia University St. Kliment Ohridsky
MA Philosophy, Philosophy
1987 - 1993
Pursued a Master's degree in Philosophy, focusing on Philosophy and Social Sciences.
Availability
Location
BulgariaAuthorized to work in
Job categories
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