Gergana Stoyanova
@gerganastoyanova
Customer-focused professional with strong communication and multilingual skills.
What I'm looking for
I am a customer-focused professional with extensive experience in passenger check-in, document verification, and boarding process management at a busy airport, complemented by one-on-one tutoring experience. I consistently enforce regulations, support security protocols, and adapt to irregular hours while working effectively under stress and within diverse teams.
I bring advanced digital literacy and strong language abilities (Bulgarian native; English C2/C1) to roles requiring clear communication, attention to detail, and dependable service delivery. I am motivated to apply my service-oriented mindset and teaching experience to roles that value reliability, multilingual communication, and operational accuracy.
Experience
Work history, roles, and key accomplishments
Private Tutor
Freelance Tutor
Dec 2023 - Jan 2024 (1 month)
Delivered one-on-one English lessons and tailored lesson plans for an elementary student, providing homework support and adaptive teaching to improve engagement and learning outcomes.
Check-in Agent
Fraport Twin Star Airport Management
Jun 2017 - Sep 2022 (5 years 3 months)
Provided passenger customer service and managed check-in and boarding processes, issuing boarding passes and verifying travel documents while enforcing luggage regulations and supporting airport security.
Education
Degrees, certifications, and relevant coursework
Gergana hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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