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@ivaylazhelyazkova
Business manager with over two years of experience in operations.
I am a dedicated business manager with over two years of experience in supporting and operating company business. My journey has equipped me with exceptional customer service skills, allowing me to engage with clients in a professional and calm manner. I have a strong understanding of company policies and procedures, which I implement to ensure the efficient running of operations.
Throughout my career, I have demonstrated a collaborative spirit, working effectively with diverse teams to meet deadlines and achieve goals. My experience spans various roles, including customer service and operations management, where I have honed my skills in personnel management, problem-solving, and client relations. I am eager to leverage my expertise to contribute to a new employer's success and enhance client satisfaction.
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Work history, roles, and key accomplishments
Concentrix
Nov 2023 - Jan 2024 (2 months)
Supported clients by providing information and answering inquiries via phone, chat, and email. Assisted corporate clients with problem-solving and responded to customer inquiries related to orders.
Eon Next
Jan 2023 - Oct 2023 (9 months)
Handled customer accounts, resolved product issues, and managed complaints. Provided recommendations based on customer needs and maintained accurate records.
Kantar
Jun 2021 - Dec 2022 (1 year 6 months)
Conducted outbound market research interviews using a scripted questionnaire. Managed and organized information using statistical software.
IVA 96 LTD
Nov 2018 - Jan 2021 (2 years 2 months)
Managed daily business operations, personnel management, and staff training. Developed and implemented operational plans in line with company policies.
Jimmy's Bar & Grill
Apr 2018 - Nov 2018 (7 months)
Provided excellent customer service by greeting guests, taking orders, and ensuring satisfaction throughout their dining experience.
Ibis
Nov 2016 - Mar 2017 (4 months)
Managed front desk operations, greeted visitors, and maintained security protocols. Provided information and directed inquiries appropriately.
Ciccione Panini Bar & Bakery
Dec 2015 - May 2016 (5 months)
Assisted customers with product selection, processed payments, and managed stock control. Ensured the store was clean and presentable.
Degrees, certifications, and relevant coursework
Bachelor of Science, Business Management
2019 - 2021
Graduated with a BSc in Business Management, focusing on various aspects of business operations, management strategies, and economic principles.
High School Diploma, Economics and Management
2010 - 2015
Specialized in Economics and Management, providing foundational knowledge in business principles and practices.
AAT Level 2 Certification, Bookkeeping
Completed and certified AAT Bookkeeping Level 2, gaining essential skills in bookkeeping and financial management.
Online Course, Proofreading and Editing
Enrolled in an online course for Proofreading and Editing, focusing on enhancing skills in text editing and proofreading.
Software and tools used professionally
You can contact Ivayla and 90k+ other talented remote workers on Himalayas.
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