Ivayla Zhelyazkova

Supported clients by providing information and answering inquiries via phone, chat, and email. Assisted corporate clients with problem-solving and responded to customer inquiries related to orders.

Handled customer accounts, resolved product issues, and managed complaints. Provided recommendations based on customer needs and maintained accurate records.

Conducted outbound market research interviews using a scripted questionnaire. Managed and organized information using statistical software.

Managed daily business operations, personnel management, and staff training. Developed and implemented operational plans in line with company policies.

Provided excellent customer service by greeting guests, taking orders, and ensuring satisfaction throughout their dining experience.

Managed front desk operations, greeted visitors, and maintained security protocols. Provided information and directed inquiries appropriately.

Assisted customers with product selection, processed payments, and managed stock control. Ensured the store was clean and presentable.

Graduated with a BSc in Business Management, focusing on various aspects of business operations, management strategies, and economic principles.

Specialized in Economics and Management, providing foundational knowledge in business principles and practices.

Completed and certified AAT Bookkeeping Level 2, gaining essential skills in bookkeeping and financial management.

Enrolled in an online course for Proofreading and Editing, focusing on enhancing skills in text editing and proofreading.