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Addy User

@addyuser

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Multilingual Customer Support & Travel Advisor with proven satisfaction record.

Bulgaria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a multilingual Customer Support and Travel Advisor with three years of experience in the travel, e-commerce, and logistics sectors. My fluency in German, English, and Arabic allows me to connect with diverse customers, ensuring their needs are met with high satisfaction. I have a proven track record of delivering exceptional service while working with international teams across various time zones.

Throughout my career, I have developed strong skills in conflict resolution and cross-cultural communication. My experience includes handling customer inquiries, resolving complaints, and assisting with bookings and cancellations. I am tech-savvy and adaptable, having received training in Amadeus and GDS systems, which has enhanced my ability to provide efficient support. I take pride in my ability to contribute to team performance and improve customer satisfaction ratings.

Experience

Work history, roles, and key accomplishments

Travel Advisor

TELUS International Airbnb

Mar 2025 - Present (4 months)

Provided support to German-speaking guests and hosts, responding to inquiries related to reservations, cancellations, refunds, and account issues. Handled and resolved customer issues via Airbnb’s internal platforms, consistently achieving high satisfaction ratings and fast resolution times.

Customer Support German Language Conflict Resolution Customer Satisfaction

Travel Advisor

Concentrix Trip.com Group

Nov 2023 - Present (1 year 8 months)

Provided comprehensive support to German-speaking customers, assisting with bookings, cancellations, and special requests. Resolved cross-cultural and time zone challenges with China and Europe-based teams, leading to faster issue resolution and improved customer satisfaction.

German Language Cross Cultural Communication Customer Support Time Zone Management

Travel Advisor

Concentrix Expedia

Mar 2023 - Present (2 years 4 months)

Assisted customers with flight and hotel bookings, supported cancellations and changes, and resolved complaints. Contributed to improving the overall performance of the Expedia Cairo team compared to other Expedia sites.

Customer Support

Customer Service Representative

Transcom Hermes Germany

Jun 2022 - Present (3 years 1 month)

Handled shipment and return inquiries from German-speaking customers across multiple channels, ensuring fast, accurate support. Resolved delivery delays, lost packages, and refund issues with clear communication and a customer-first approach.

Customer Service German Language Logistics Conflict Resolution Customer Satisfaction