At Buchanan Technology, I provided Tier I service desk support for Alcon through live chat, including technical analysis, development, and testing. I worked night shifts to cover international time zones.
At OnProcess Technology, I supported Cisco Systems’ spare-parts planning for a warranty exchange program and monitored transport from preparation through receiving and allocation. I also evaluated and processed claims against transport vendors and prepared daily reports.
In another OnProcess Technology role, I handled logistics and after-sale service requests across the EMEAR region, communicated with customers by phone and email, and supported the recovery of defective assets. I also trained new agents and maintained KPIs in line with client requirements.
My experience also includes managing At Mommy's Bistro’s daily operations, and earlier technical and internet support at Arbonne International. I’ve worked across customer service, logistics, technical support, and business operations in remote and in-person roles.
