Soufiane Elallam
@soufianeelallam
Enthusiastic customer service representative with diverse sector experience.
BulgariaWhat I'm looking for
I am a dedicated professional with a strong background in customer service and a passion for delivering exceptional support. My experience spans various roles, including consultant and customer service agent, where I have honed my skills in communication and problem-solving. I thrive in dynamic environments and enjoy collaborating with teams to achieve common goals.
Throughout my career, I have demonstrated my ability to manage multiple tasks efficiently while maintaining a high standard of quality. My language proficiency in English, French, Spanish, and Arabic allows me to connect with a diverse clientele, enhancing customer satisfaction and loyalty. I am eager to leverage my skills and experience in a challenging new role.
Experience
Work history, roles, and key accomplishments
Consultant en relation client
Customer-care.ai
Aug 2021 - Aug 2022 (1 year)
Worked as a customer relations consultant, providing support and assistance to clients, ensuring high levels of customer satisfaction and resolving inquiries effectively.
Agent de vente / service après-vente
Xellis
Feb 2020 - Jun 2021 (1 year 4 months)
Served as a sales agent and after-sales service representative, engaging with customers to promote products and assist with post-purchase inquiries.
Chargée de clientèle en réception d’appel
Lyca Mobile
Jan 2018 - Oct 2019 (1 year 9 months)
Handled inbound calls as a customer service representative, addressing customer inquiries and providing information about services and products.
Chargée de clientèle en assistance technique
Total Call
Jan 2017 - Jun 2017 (5 months)
Provided technical assistance and support to customers via inbound calls, troubleshooting issues and ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Institut Irfane Professionnel
Diploma in Cooking, Culinary Arts
2017 - 2018
Completed a diploma in culinary arts, focusing on cooking techniques and kitchen management.
Université Hassan II
Second Year of Law Degree, Law
2009 - 2010
Pursued studies in law, gaining insights into legal principles and frameworks.
Lycée Jamal Eddine
High School Diploma, Modern Letters
2007 - 2008
Completed high school with a focus on modern letters, developing foundational skills in literature and communication.
Tech stack
Software and tools used professionally
Availability
Location
BulgariaAuthorized to work in
Job categories
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