Looking for a job

Nadezhda Atanasova

@nadezhdaatanasova

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I resolve customer issues through clear guidance, CRM case management, and bilingual Spanish-English support.

Bulgaria

Message

What I'm looking for

I'm looking to continue developing in customer support within the FinTech and online trading industry, using my CRM, problem-solving, and bilingual client-service experience in a remote environment.

I've supported customers at Telus Digital by managing CRM cases, investigating issues, documenting interactions accurately, and providing clear step-by-step solutions.

My customer-facing experience at Wizz Air strengthened my ability to communicate professionally with international customers, handle unexpected situations, and explain important procedures clearly. I'm interested in growing within the FinTech and online trading industry.

Experience

Work history, roles, and key accomplishments

Customer Care Specialist

Telus Digital

Sep 2025 - Sep 2026 (1 year)

Managed customer interactions using CRM systems, accurately documenting cases and maintaining up-to-date information. Investigated customer issues, identified solutions, and provided clear step-by-step guidance.

CRM Customer Support Troubleshooting Data Entry Problem Solving

Flight Attendant

Wizz Air

Jul 2024 - Jul 2025 (1 year)

Delivered high-quality customer service to international customers in a fast-paced environment. Communicated clearly and professionally while handling questions, concerns, and unexpected situations.

Customer Service Communication Skills Problem Solving Adaptability