Ursla Iheanacho
@urslaiheanacho
Dedicated customer service support professional with banking experience.
NigeriaWhat I'm looking for
I am a highly motivated and resilient customer service support professional with over 5 years of experience in the banking sector. My journey has equipped me with a wealth of knowledge in customer relations, account management, and financial administration. I have a proven track record of effectively handling customer feedback, resolving issues, and ensuring compliance with banking regulations.
Currently, I serve as an Accountant/Admin Officer at Denny Martins Security & Safety Nig. Ltd, where I manage income and expenditure accounts, reconcile accounts, and oversee tax computations. My previous role as a Customer Support Officer at Stanbic IBTC Bank allowed me to hone my skills in customer service and relationship management, ensuring that clients received the highest level of support. I am now seeking a challenging position in a global work environment that promotes growth and career advancement.
Experience
Work history, roles, and key accomplishments
Accountant/Admin Officer
DENNY MARTINS SECURITY & SAFETY NIG . LTD
Nov 2022 - Present (2 years 7 months)
Responsible for managing income and expenditure accounts, reconciling accounts payable and receivable, computing taxes, and preparing tax returns. Also involved in producing monthly invoices and managing financial software.
Customer Support Officer
STANBIC IBTC BANK
Feb 2012 - Feb 2022 (10 years)
Handled customer feedback and complaints, managed service requests, and maintained accurate documentation. Ensured compliance with KYC procedures and supported account management.
Marketing Officer
DIAMOND (ACCESS) BANK PLC
Jun 2011 - Nov 2011 (5 months)
Focused on marketing bank products, managing customer relationships, and ensuring proper account documentation.
Marketing Executive
AFRICAN ALLIANCE INSURANCE PLC
Feb 2009 - Dec 2010 (1 year 10 months)
Engaged in marketing insurance products and managing client relationships to drive sales.
Marketing Executive
SKYE (POLARIS) BANK PLC
Nov 2007 - Oct 2008 (11 months)
Promoted bank products and managed customer accounts during the NYSC program.
Education
Degrees, certifications, and relevant coursework
Nigeria Institute of Management
2008 -
Enugu State University of Science and Technology
Bachelor of Science, Banking and Finance
2006 -
National Examination Council
2004 -
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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