Open to opportunities

Chiamaka Ikeh

@chiamakaikeh

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Customer Service Representative and Accountant focused on solving problems and boosting customer satisfaction.

Nigeria

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What I'm looking for

I’m seeking a challenging, rewarding role where I can leverage my enthusiasm and positive attitude to drive team success, contribute strong communication and interpersonal skills, learn quickly, adapt to new situations, and exceed expectations to achieve company goals.

I’m a dedicated Customer Service Representative and Accountant with over 5 years of professional experience in customer relations, accounting, front desk operations, and team supervision. I handle customer inquiries, complaints, and feedback professionally, maintain accurate customer records, and resolve concerns efficiently while keeping satisfaction high.

I’ve also supported business growth through marketing activities—promoting products and assisting with strategies to increase brand awareness and sales. Alongside my customer-facing work, I manage financial records, daily reports, account reconciliations, budgeting support, and bookkeeping with integrity, honesty, and strong time management.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Fair & White Cosmetics

Jan 2026 - Present (6 months)

Handled customer inquiries, complaints, and feedback professionally while providing accurate product and service information. Resolved customer concerns, maintained customer records, and supported customer retention through effective communication and service reporting.

Customer Service Complaint Resolution Customer Relationship Management Sales Support Record keeping Communication Administrative Support Product Knowledge

Customer Care Representative / Marketing Officer

Tizeti Network Limited

Jun 2024 - Dec 2025 (1 year 6 months)

Responded to customer inquiries and technical complaints for internet services, assisting with troubleshooting and service-related issues. Supported marketing campaigns and customer acquisition by promoting products, maintaining client relationships, and contributing to brand awareness and sales strategies.

Customer Service Marketing Campaigns Customer Acquisition Client Relationships Communication Problem Solving

Accountant

Eagle’s Wing Aluminium and Roof Enterprises

Apr 2022 - Apr 2023 (1 year)

Managed financial records and accounting transactions, preparing daily financial reports and performing account reconciliations. Monitored expenses, maintained bookkeeping accuracy, and supported budgeting and financial planning through compliant financial reporting.

Bookkeeping Accounting Financial Record Keeping Account Reconciliation Budgeting Financial Compliance

Receptionist / Supervisor

Apno Hotel and Suites

Managed front desk operations and guest reception while supervising staff activities and daily hotel operations. Addressed guest complaints, maintained booking records, and coordinated team activities to ensure a welcoming and professional environment.

Front Desk Operations Guest Reception Staff Supervision Administrative Support Team Coordination Customer Service Time Management