Olufolahan Dotun

I’m an operations and administrative professional experienced in financial monitoring, compliance, and record management. I bring strong analytical skills with a clear interest in fraud prevention and the HR support functions that keep teams organized, confidential, and effective. I’m known for attention to detail, clear communication, and reliable documentation.

In my most recent role as a Customer Service Representative at FairMoney MFB, I respond to customer inquiries across phone, email, and chat, resolve complaints, and maintain customer records while updating account details. At Fidelity Bank, I strengthened KYC-driven onboarding by verifying documents, reviewing account records for accuracy and regulatory compliance, and identifying discrepancies to escalate irregular cases. Earlier, during my NYSC experience as Head of Art Department, I prepared lesson plans and assessed students’ performance—supporting parents, staff, and counselors with timely updates and professionalism.