Olufolahan Dotun
@olufolahandotun
Operations and administrative professional delivering KYC-driven compliance, accurate records, and customer support focused on fraud prevention.
What I'm looking for
I’m an operations and administrative professional experienced in financial monitoring, compliance, and record management. I bring strong analytical skills with a clear interest in fraud prevention and the HR support functions that keep teams organized, confidential, and effective. I’m known for attention to detail, clear communication, and reliable documentation.
In my most recent role as a Customer Service Representative at FairMoney MFB, I respond to customer inquiries across phone, email, and chat, resolve complaints, and maintain customer records while updating account details. At Fidelity Bank, I strengthened KYC-driven onboarding by verifying documents, reviewing account records for accuracy and regulatory compliance, and identifying discrepancies to escalate irregular cases. Earlier, during my NYSC experience as Head of Art Department, I prepared lesson plans and assessed students’ performance—supporting parents, staff, and counselors with timely updates and professionalism.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
FairMoney MFB
Jul 2025 - Present (11 months)
Responded to customer inquiries via phone, email, and chat, resolving complaints and providing accurate product information. Maintained customer records, updated account details, and escalated complex issues to relevant departments to improve satisfaction.
Account Officer / Admin Support
Fidelity Bank
Sep 2024 - Jul 2025 (10 months)
Verified customer onboarding documents in line with KYC requirements and reviewed account records for regulatory compliance. Identified discrepancies, escalated irregular cases, and maintained confidentiality of sensitive customer information.
Head of Art Department
National Youth Service Corps (NYSC)
Jul 2023 - Jul 2024 (1 year)
Taught Civic Education and Social Studies to junior and senior secondary students, preparing lesson plans and assessing academic performance. Communicated student progress to parents and staff, addressed academic and behavioral concerns, and collaborated with counselors and administrators to support students.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science in Education, Political Science
2019 - 2023
Earned a B.Sc (Ed) degree in Political Science at Olabisi Onabanjo University from 2019 to 2023.
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Olufolahan?
You can contact Olufolahan and 90k+ other talented remote workers on Himalayas.
Message OlufolahanFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
