Open to opportunities

Blessing Nelson

@blessingnelson

Message

I am a customer-focused banking and service professional skilled in client relations.

Nigeria

Message

What I'm looking for

I am seeking a customer-facing role in banking or service where I can use CRM, QuickBooks, and remote communication skills; I value collaborative teams, clear growth paths, and measurable impact on customer satisfaction.

I am a dedicated, customer-focused professional with experience across banking, education, and administrative roles, holding a BSc in Accounting (Second Class, Upper Division) and a Certificate of Proficiency in QuickBooks. I have delivered high-quality support in bank and educational settings, resolving inquiries, improving service delivery, and maintaining accurate records.

I bring strengths in customer relationship management, conflict resolution, data entry, and remote communication tools, and I volunteer as a career mentor and training organizer. I seek to apply empathy, organization, and analytical skills to improve customer satisfaction and support team objectives.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Sterling Bank

May 2013 - Apr 2014 (11 months)

Responded to customer inquiries via phone, email, and in-person, resolving account-related issues and documenting interactions to improve follow-up and service efficiency.