Open to opportunities

Prajna Bhat

@prajnabhat

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Customer Success Manager with 5 years of SaaS experience.

India

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What I'm looking for

I am seeking a role that fosters customer engagement and offers growth opportunities.

Highly motivated and results-driven Customer Success Manager with a proven track record of driving customer satisfaction and retention. Experienced in building and maintaining strong relationships with key accounts, delivering strategic guidance, and ensuring seamless customer onboarding and support. Skilled in identifying opportunities for growth, conducting business reviews, and demonstrating the value of solutions. Adept at handling escalations, resolving issues, and providing timely resolutions. Committed to staying updated with industry trends and continuously enhancing the customer experience. Seeking a challenging position to leverage my strong interpersonal and problem-solving skills to drive customer success and foster long-term relationships with clients.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Markable Solutions (Assigned to Uqudo)

Nov 2023 - Mar 2024 (4 months)

As a Customer Success Manager, I managed customer relationships, ensuring high satisfaction and success. I led onboarding processes, monitored account health, and collaborated with product teams to enhance features based on client feedback.

Customer Relationship Management Onboarding Account Management Strategic Planning Cross Functional Collaboration

Customer Success Manager

Tracxn

Jun 2022 - Oct 2023 (1 year 4 months)

Managed a high-volume portfolio of enterprise clients, focusing on onboarding, business reviews, and product optimization. Reduced churn by implementing customer health scores and standardized documentation for client engagement.

Customer Relationship Management Account Management Strategic Planning Onboarding Cross Functional Collaboration

Customer Success Manager

ClearTax

Feb 2021 - May 2022 (1 year 3 months)

Assisted over 100 clients with onboarding and technical support during tax season, achieving an 80% user satisfaction rate. Reactivated dormant accounts and resolved issues efficiently to enhance customer retention.

Customer Relationship Management Onboarding Customer Retention Strategic Planning

Senior Process Executive

Infosys BPM Ltd

Sep 2018 - Feb 2020 (1 year 5 months)

Managed client relationships and resolved customer queries within tight deadlines. Conducted training sessions to improve team productivity and handled escalations to maintain customer experience and brand reputation.

Customer Relationship Management Strategic Planning Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Mangalore University

Master of Commerce, Commerce

2016 - 2018

Completed a Master of Commerce (M.Com) focusing on advanced business concepts and practices. Developed skills in financial analysis, strategic management, and customer relationship management, which have been instrumental in my career in customer success.

Poorna Prajna College Udupi

Bachelor of Commerce, Commerce

2013 - 2016

Earned a Bachelor of Commerce (B.Com) degree, gaining foundational knowledge in accounting, finance, and business management. Engaged in various extracurricular activities that enhanced my leadership and teamwork skills.