Prajna Bhat

As a Customer Success Manager, I managed customer relationships, ensuring high satisfaction and success. I led onboarding processes, monitored account health, and collaborated with product teams to enhance features based on client feedback.

Managed a high-volume portfolio of enterprise clients, focusing on onboarding, business reviews, and product optimization. Reduced churn by implementing customer health scores and standardized documentation for client engagement.

Assisted over 100 clients with onboarding and technical support during tax season, achieving an 80% user satisfaction rate. Reactivated dormant accounts and resolved issues efficiently to enhance customer retention.

Managed client relationships and resolved customer queries within tight deadlines. Conducted training sessions to improve team productivity and handled escalations to maintain customer experience and brand reputation.

Completed a Master of Commerce (M.Com) focusing on advanced business concepts and practices. Developed skills in financial analysis, strategic management, and customer relationship management, which have been instrumental in my career in customer success.

Earned a Bachelor of Commerce (B.Com) degree, gaining foundational knowledge in accounting, finance, and business management. Engaged in various extracurricular activities that enhanced my leadership and teamwork skills.