Open to opportunities

Umesh Perera

@umeshperera

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Results-driven Client Success professional with 17+ years of experience.

United States

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What I'm looking for

I am looking for a role that emphasizes client engagement, team collaboration, and opportunities for professional growth.

I am a results-driven Client Success professional with over 17 years of progressive experience supporting enterprise clients across technology and service-based industries. My expertise lies in managing client portfolios, streamlining onboarding processes, and driving engagement through data-backed strategies. I have a proven ability to troubleshoot system issues, analyze user trends, and produce actionable insights using tools like Power BI and Excel.

In my current role as a Client Success Consultant at Walkingspree, I oversee a portfolio of more than 100 enterprise clients, leading the design and execution of tailored wellness campaigns to improve user engagement. I deliver strategic reports and insights that influence renewal decisions and program adjustments, while also mentoring junior team members to enhance service delivery. My collaborative approach ensures high levels of client satisfaction and retention, as I engage with clients post-sale to drive user adoption and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Client Success Consultant

Current

Walkingspree USA

Jan 2023 - Present (2 years 6 months)

Oversaw a portfolio of more than 100 enterprise clients, leading the design and execution of tailored wellness campaigns to improve user engagement. Delivered strategic reports and actionable insights using Power BI, influencing renewal decisions and program adjustments.

Project Management Data Analytics Power BI Slack Client Engagement Strategic Planning Mentoring Cross Functional Collaboration Campaign Management

Client Success Analyst

Walkingspree USA

Jan 2021 - Present (4 years 6 months)

Conducted in-depth analysis of user engagement metrics and syncing patterns to support campaign performance improvements. Created custom dashboards and trend reports to track key KPIs and guide client-facing strategies.

Data Analysis User Engagement KPI Tracking Dashboards Cross Functional Collaboration CRM Tools Microsoft Office Suite Data Visualization Salesforce

Senior Client Success Coordinator

Walkingspree USA

Jan 2018 - Present (7 years 6 months)

Supported onboarding, user communications, and challenge logistics for multiple client programs. Managed day-to-day client requests, device sync troubleshooting, and admin tasks using internal tools and Slack.

Onboarding User Communication Logistics Management Troubleshooting Administrative Support Slack Project Management Trello Jira

Team Leader Client Services

Involve 360 (Pvt) Ltd (InBay UK)

Jan 2016 - Present (9 years 6 months)

Handled and logged incoming service requests via phone, email, and client portals, ensuring accurate triage and efficient ticket creation across multiple PSA systems. Dispatched tickets based on engineers' technical expertise, monitored SLA adherence, and escalated potential breaches.

SLA Incident Management Change Management Problem Management Documentation Mentoring

Client Relations Specialist

Albaddad Capital Group

Jan 2014 - Present (11 years 6 months)

Served as the key point of contact for regional clients, ensuring high service levels across event and project cycles. Coordinated with internal teams to fulfill client requirements, prepare contracts, and track deliverables.

Client Relations Project Coordination CRM Management Relationship Building Communication Event Management Client Services Stakeholder Management

Business Development Executive

Etisalat UAE

Jan 2012 - Present (13 years 6 months)

Identified and pursued new business opportunities across target markets, contributing to sustained revenue growth and market expansion. Built strong client relationships through proactive outreach, follow-ups, and consultative sales techniques.

Business Development Sales Market Expansion Client Relationship Management Consultative Sales CRM Systems Proposal Customization Cross Functional Collaboration Revenue

Education

Degrees, certifications, and relevant coursework

Cardiff Metropolitan University

Master of Business Administration, Business Administration

Currently pursuing a Master of Business Administration, focusing on advanced business strategies and leadership. This program enhances skills in management, finance, and marketing, preparing for senior leadership roles.

The Institute of Java & technological studies

Diploma, Sun Certified Java Programming

Completed a Diploma in Sun Certified Java Programming, gaining expertise in Java development and software engineering principles. This program provided a strong foundation in object-oriented programming and application development.