Zohaib Zuberi

I am a Customer Success professional with over six years of experience managing adoption and retention for U.S.-based SaaS and ERP clients. I have managed 100+ accounts, delivered data-driven health checks and QBRs, and partnered with Product and Engineering to inform roadmap changes.

My work reduced onboarding time by 25% through standardized documentation and improved implementation workflows, and improved platform usability and customer satisfaction by 40% by translating customer feedback into product improvements. I identify risk early, lead escalations, and build strategic success plans that reduce churn.

I have driven upsell and cross-sell opportunities across payments, reservations, membership, and credit card processing, supporting platforms used by over 10,000 community members. I also mentor junior team members and ensure reporting accuracy and alignment with leadership expectations.

Earlier roles strengthened my client acquisition, account support, and operations experience—yielding measurable improvements in enrollment, discrepancy reduction, and client base expansion. I am results-oriented, collaborative, and focused on scalable Customer Success operations.