Courtney Butts
@courtneybutts
Client-centric client success manager
What I'm looking for
As a seasoned client success manager, I have a proven track record of driving customer satisfaction and retention through building trusting relationships and collaborating with cross-functional teams. With a strong background in account management, sales, and customer advocacy, I excel at translating technical information for non-technical clients and working with enterprise-level customers to realize value and achieve strategic outcomes.
Throughout my career, I have consistently demonstrated my ability to influence team members, drive adoption strategies, and accelerate sales performance to achieve revenue growth. My expertise in process improvement, account renewal and expansion, and customer engagement has allowed me to make a significant impact in my previous roles.
I am a results-driven professional with a passion for delivering creative, cross-functional solutions to support customers in achieving their desired outcomes. With a strong foundation in data analysis, project management, and risk management, I am confident in my ability to make a meaningful contribution to any organization.
Experience
Work history, roles, and key accomplishments
Built internal and external client relationships to ensure satisfaction, retention, and growth for $6M book of business of 190+ new and existing state and federal agency accounts in NC.
Education
Degrees, certifications, and relevant coursework
Courtney hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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